Mantello Peter, Ho Manh-Tung
Ritsumeikan Asia Pacific University, Beppu, Oita, 874-8577 Japan.
Centre for Interdisciplinary Social Research, Ha Dong, Hanoi, 100803 Vietnam.
AI Soc. 2023 Feb 7:1-7. doi: 10.1007/s00146-023-01639-8.
This paper interrogates the growing pervasiveness of affect recognition tools as an emerging layer human-centric automated management in the global workplace. While vendors tout the neoliberal incentives of emotion-recognition technology as a pre-eminent tool of workplace wellness, we argue that emotional AI recalibrates the horizons of capital not by expanding outward into the consumer realm (like surveillance capitalism). Rather, as a new genus of digital Taylorism, it turns inward, passing through the corporeal exterior to extract greater surplus value and managerial control from the affective states of workers. Thus, empathic surveillance signals a profound shift in the ontology of human labor relations. In the emotionally quantified workplace, employees are no longer simply seen as physical capital, but conduits of actuarial and statistical intelligence gleaned from their most intimate subjective states. As a result, affect-driven automated management means that priority is often given to actuarial rather than human-centered managerial decisions.
本文审视了情感识别工具在全球职场中作为新兴的以人类为中心的自动化管理层面日益普遍的现象。虽然供应商将情感识别技术的新自由主义激励措施吹捧为职场健康的卓越工具，但我们认为，情感人工智能并非像监控资本主义那样向外扩展到消费领域来重新校准资本的视野。相反，作为一种新的数字泰勒主义，它转向内部，穿透身体外部，从工人的情感状态中提取更多的剩余价值和管理控制权。因此，共情监控标志着人类劳动关系本体论的深刻转变。在情感量化的职场中，员工不再仅仅被视为物质资本，而是从他们最私密的主观状态中收集的精算和统计智能的渠道。因此，情感驱动的自动化管理意味着精算决策而非以人为本的管理决策往往被优先考虑。
