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研究对情感人工智能态度的分析框架:三管齐下的方法。

An analytical framework for studying attitude towards emotional AI: The three-pronged approach.

作者信息

Ho Manh-Tung, Mantello Peter, Ho Manh-Toan

机构信息

Ritsumeikan Asia Pacific University, Beppu, Oita, 874-8577, Japan.

Centre for Interdisciplinary Social Research, Ha Dong, Hanoi, 100803, Vietnam.

出版信息

MethodsX. 2023 Mar 29;10:102149. doi: 10.1016/j.mex.2023.102149. eCollection 2023.

Abstract

Emotional artificial intelligence (AI) is a narrow, weak form of an AI system that reads, classifies, and interacts with human emotions. This form of smart technology has become an integral layer of our digital and physical infrastructures and will radically transform how we live, learn, and work. Not only will emotional AI provide numerous benefits (i.e., increased attention and awareness, optimized productivity, stress management, etc.), but in sensing and interacting with our intimate emotions, it seeks to surreptitiously modify human behaviors. This study proposes to bring together the Technological Acceptance Model (TAM) and the Moral Foundation Theory to study determinants of emotional AI's acceptance under the analytical framework of the Three-pronged Approach (Contexts, Variables, and Statistical models). We argue that to quantitatively study the acceptance of new technologies, it is necessary to leverage two intuitions. The first is the degree of acceptance increases with how users of smart technology perceive its utilities and ease of use (formalized in the TAM). The second is the degree of acceptance decreases with the user's perception of threat or affirmation posed by the technology in relation to social norms and values (formalized in the Moral Foundation Theory). This study begins by mapping the ecology of current emotional AI use in various contexts such as workplace, education, healthcare, personal assistance, etc. It then provides a brief review and critique of current applications of the TAM and the Moral Foundation Theory in studying how humans judge smart technologies. Finally, we propose the Three-pronged Analytical Framework, offering recommendations on how future studies of technological acceptance could be conducted from the questionnaire design to building statistical models.

摘要

情感人工智能(AI)是一种狭义的、较弱形式的人工智能系统,它能够读取、分类并与人类情感进行交互。这种智能技术已成为我们数字和物理基础设施中不可或缺的一层,并将从根本上改变我们的生活、学习和工作方式。情感人工智能不仅会带来诸多益处(如提高注意力和意识、优化生产力、管理压力等),而且在感知和与我们的私密情感进行交互时,它试图潜移默化地改变人类行为。本研究提议将技术接受模型(TAM)和道德基础理论结合起来,在“三管齐下法”(背景、变量和统计模型)的分析框架下研究情感人工智能被接受的决定因素。我们认为,要定量研究新技术的接受情况,有必要利用两种直觉。第一种是接受程度会随着智能技术用户对其效用和易用性的感知而增加(在技术接受模型中形式化)。第二种是接受程度会随着用户对该技术相对于社会规范和价值观所构成的威胁或肯定的感知而降低(在道德基础理论中形式化)。本研究首先描绘当前情感人工智能在工作场所、教育、医疗保健、个人助理等各种背景下的使用生态。然后简要回顾并批判技术接受模型和道德基础理论在研究人类如何评判智能技术方面的当前应用。最后,我们提出“三管齐下”分析框架,就如何从问卷设计到构建统计模型开展未来技术接受研究提供建议。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/55c4/10113835/3cc2955a1634/ga1.jpg

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