Kao Jui-Chung, Cho Cheng-Chung, Kao Rui-Hsin
Institute of Marine Affairs and Business Management, National Kaohsiung University of Science and Technology, Kaohsiung, Taiwan.
Department of Ocean and Border Management, National Quemoy University, Jincheng, Taiwan.
Front Psychol. 2023 Feb 9;14:1082130. doi: 10.3389/fpsyg.2023.1082130. eCollection 2023.
The purpose of this study is to examine the relationship between perceived organizational support and organizational citizenship behavior, and to explore the moderating effect of volunteer participation motivation on the relationship between the variables, as well as the cross-level effect of transformational leadership and organizational climate. In this study, the front-liners of Taiwan's National Immigration Agency were the study subjects. A total of 289 employee questionnaires were filled out and returned. It was found that employees' POS had a positive effect on OCB, while volunteer participation motivation had a moderating effect on the relationships between the variables. Furthermore, transformational leadership and organizational climate were found to have a cross-level effect on enhancing employees' POS, boosting their motivation to volunteer, and triggering more OCB in employees. The results of this study provide the organization with development measures to encourage its employees to convey more OCB, and improve their service performance. Moreover, based on research evidence that an organization encourages employees to actively participate in voluntary work, and should promote cooperation between the employees and the public by enhancing their sense of public responsibility, improving their services to the public, creating a harmonious work climate for the employees, and offering more opportunities for the public to engage with the employees.
本研究旨在探讨感知组织支持与组织公民行为之间的关系，探究志愿者参与动机对变量间关系的调节作用，以及变革型领导和组织氛围的跨层次效应。本研究以台湾移民署一线人员为研究对象，共回收289份员工问卷。研究发现，员工的感知组织支持对组织公民行为有正向影响，而志愿者参与动机对变量间关系有调节作用。此外，变革型领导和组织氛围对增强员工的感知组织支持、提升其参与志愿活动的动机以及引发员工更多的组织公民行为具有跨层次效应。本研究结果为组织提供了发展措施，以鼓励员工表现出更多的组织公民行为，提高其服务绩效。此外，基于研究证据，组织应鼓励员工积极参与志愿工作，并通过增强员工的公共责任感、改善员工对公众的服务、为员工营造和谐的工作氛围以及为公众提供更多与员工互动的机会，来促进员工与公众之间的合作。
