Chen Yin-Che, Chen Yun-Chu, Chu Hui-Chuang
Department of Educational Psychology and Counseling, National Tsing Hua University, Hsinchu, Taiwan.
Humanit Soc Sci Commun. 2023;10(1):87. doi: 10.1057/s41599-023-01567-4. Epub 2023 Mar 7.
Employee assistance programs (EAPs) provide work, living, and health services to help employees overcome personal and organizational obstacles that affect their productivity. Most businesses in Taiwan are small or medium-sized, and their scale, stage of development, and resources affect their implementation of EAPs. This study explored EAPs and related measures that organizations can implement in each stage of their development. The results may serve as a reference for human resources personnel in planning EAPs, specifically in identifying appropriate measures to implement for each developmental stage of their organizations. The modified Delphi method and fuzzy analytic hierarchy process were used to organize and analyze key EAP measures and their weights during the creation, guidance, authorization, coordination, and collaboration stages of organizational development. Data analysis revealed that in all five stages of organizational development, work-related EAP measures are the most crucial. As an organization transitions from the creation to collaboration stages, the work dimension is neglected in favor of the health dimension. In the authorization stage, the organization begins to provide a wider range of services in the living dimension. The results and other information regarding EAP service models indicate that in each developmental stage, an organization should adopt a different EAP service model that suits its resources, organizational structure, implementation of EAP measures, and other factors.
员工协助方案（EAP）提供工作、生活和健康服务，以帮助员工克服影响其生产力的个人和组织障碍。台湾的大多数企业为中小型企业，其规模、发展阶段和资源会影响EAP的实施。本研究探讨了组织在其发展的每个阶段可以实施的EAP及相关措施。研究结果可为人力资源人员规划EAP提供参考，特别是为确定组织每个发展阶段应实施的适当措施提供参考。采用改进的德尔菲法和模糊层次分析法，对组织发展的创建、指导、授权、协调和协作阶段的关键EAP措施及其权重进行组织和分析。数据分析表明，在组织发展的所有五个阶段中，与工作相关的EAP措施最为关键。随着组织从创建阶段过渡到协作阶段，工作维度被忽视，转而关注健康维度。在授权阶段，组织开始在生活维度提供更广泛的服务。EAP服务模式的结果和其他信息表明，在每个发展阶段，组织应采用适合其资源、组织结构、EAP措施实施情况及其他因素的不同EAP服务模式。
