Agarwal Promila
Indian Institute of Management Ahmedabad, Vastrapur, Ahmedabad, Gujarat, 380015, India.
Int J Hosp Manag. 2021 Feb;93:102765. doi: 10.1016/j.ijhm.2020.102765. Epub 2020 Nov 19.
The purpose of this paper is to explore the human resource management (HRM) practices adopted by hotels during COVID-19 and to examine the impact of COVID-19 on the wellbeing of hotel employees using qualitative thematic analysis. This study presents HRM practices that organizations can use to effectively manage employees in uncertain times. There is compelling evidence that employee-centered HRM practices strongly impact employee wellbeing. This paper integrates the insights from an HRM framework for wellbeing using a job demands-resources model. The paper identifies themes that confirm and extend existing theories and models of wellbeing. The findings are important for policy makers by offering guidance for managing people effectively during tough times.
本文旨在探讨酒店在新冠疫情期间所采用的人力资源管理（HRM）实践，并运用定性主题分析方法研究新冠疫情对酒店员工福祉的影响。本研究呈现了组织在不确定时期可用于有效管理员工的人力资源管理实践。有确凿证据表明，以员工为中心的人力资源管理实践对员工福祉有重大影响。本文运用工作需求-资源模型，整合了来自人力资源管理福祉框架的见解。本文确定了一些主题，这些主题证实并扩展了现有的福祉理论和模型。研究结果对政策制定者具有重要意义，可为艰难时期有效管理员工提供指导。
