Antelyes J
J Am Vet Med Assoc. 1987 Dec 15;191(12):1542-4.
This very brief introduction to the concept of tactics and strategy in practitioner/client conversations will, I hope, stimulate veterinarians to interest themselves further in developing these and other communications skills. Clients frustrated by automatic bank tellers, electronic supermarket checkout stations, and similar depersonalizing machines, will place ever-increasing value on their scarcer and scarcer human contacts. The more proficient we are in relating well to other people, the more successful we will be in practice.
我希望，这段对从业者与客户对话中策略和战略概念的简短介绍，能激发兽医们进一步关注发展这些及其他沟通技巧。因自动取款机、超市电子收银台及类似使人丧失个性的机器而感到沮丧的客户，会越来越重视他们日益稀少的人际接触。我们与他人建立良好关系的能力越强，在工作中就会越成功。
