Sanchis-Giménez Lucía, Lacomba-Trejo Laura, Prado-Gascó Vicente, Giménez-Espert María Del Carmen
Psychology Undergraduate Student, Faculty of Psychology and Speech Therapy, Universitat de València, 46010 Valencia, Spain.
Department of Social Psychology, Faculty of Psychology and Speech Therapy, Universitat de València, 46010 Valencia, Spain.
Healthcare (Basel). 2023 Apr 13;11(8):1119. doi: 10.3390/healthcare11081119.
The communication attitude (ACO) of nurses can significantly influence patient health outcomes. This work aims to evaluate predictor variables of communication attitude (emotional intelligence and social skills) in nurses and nursing students separately by comparing linear and non-linear methodologies. Two samples participated in this study: 312 nursing professionals and 1369 nursing students. In total, 75.60% of the professionals and 83.80% of the students were women. After signing the informed consent form, their emotional intelligence (TMMS-24), social skills (IHS) and ACO (ACO) were assessed. It was found that ACO through linear regression models in professionals was predicted by emotional repair and, in students, by attention and emotional repair, as well as by low exposure to new situations, low social skills in the academic or work area and high empathy. Overall, the comparative qualitative models show how the combination of different skills related to emotional intelligence and social skills lead to high levels of ACO. Conversely, their low levels result in an absence of ACO. Our results highlight the importance of emotional intelligence, especially emotional repair and empathy, as well as the need to consider ways to encourage the learning of these skills in a formal way.
护士的沟通态度（ACO）会显著影响患者的健康结局。这项工作旨在通过比较线性和非线性方法，分别评估护士和护生沟通态度的预测变量（情商和社交技能）。两个样本参与了本研究：312名护理专业人员和1369名护生。总体而言，75.60%的专业人员和83.80%的学生为女性。在签署知情同意书后，对他们的情商（TMMS - 24）、社交技能（IHS）和沟通态度（ACO）进行了评估。研究发现，在专业人员中，通过线性回归模型，ACO由情绪修复预测；在学生中，ACO由注意力、情绪修复以及低接触新情况、学术或工作领域社交技能低和高同理心预测。总体而言，比较性定性模型显示了与情商和社交技能相关的不同技能组合如何导致高水平的ACO。相反，这些技能水平低则导致缺乏ACO。我们的结果强调了情商的重要性，尤其是情绪修复和同理心，以及考虑以正式方式鼓励学习这些技能的方法的必要性。
