Faculty of Economy and Business, Universitas Widya Dharma Pontianak, Pontianak, Kalimantan Barat, Indonesia.
Faculty of Entrepreneurship, Institute of Technology and Business Sabda Setia Pontianak, Pontianak, Kalimantan Barat, Indonesia.
PLoS One. 2023 May 23;18(5):e0285814. doi: 10.1371/journal.pone.0285814. eCollection 2023.
According to strategic management theory, dynamic capability plays a significant role in enhancing organizational performance. Using a cross-sectional research design, the current study quantitatively assesses the mediating effect of dynamic capability on the relationships of total quality management, customer intellectual capital, and human resource management practice with the performance of microfinance institutions. An online survey involving 120 members of Induk Koperasi Kredit, a credit union association in West Kalimantan, Indonesia, is conducted. All the data are subjected to variance-based partial least squares structural equation modeling (PLS-SEM) analysis. The obtained results demonstrate the significant and positive influence of total quality management and human resource management practice on dynamic capability. Furthermore, dynamic capability is found to mediate the relationship between total quality management and human resource management practice on the performance of microfinance institutions. However, this study is unable to conclude that total quality management and human resource management practice have any significant impact on the performance of microfinance institutions. Nonetheless, this study demonstrates the crucial need for microfinance institutions to enhance their management activities via dynamic capability to enhance performance. This is one of the earliest studies conducted during the COVID-19 pandemic to examine the capabilities and performance of microfinance institutions in Indonesia. Notably, the performance of microfinance institutions can be further sustained by improving customers' intellectual and dynamic capabilities.
根据战略管理理论，动态能力对提高组织绩效起着重要作用。本研究采用横截面研究设计，定量评估了动态能力在质量管理、客户智力资本和人力资源管理实践与小额信贷机构绩效关系中的中介效应。对印度尼西亚西加里曼丹信用合作社协会 Induk Koperasi Kredit 的 120 名成员进行了在线调查。所有数据均采用基于方差的偏最小二乘结构方程建模（PLS-SEM）分析。结果表明，质量管理和人力资源管理实践对动态能力有显著的积极影响。此外，动态能力在质量管理和人力资源管理实践对小额信贷机构绩效的关系中起中介作用。然而，本研究无法得出结论，认为质量管理和人力资源管理实践对小额信贷机构的绩效有任何显著影响。尽管如此，本研究表明，小额信贷机构迫切需要通过动态能力增强管理活动，以提高绩效。这是 COVID-19 大流行期间最早研究印度尼西亚小额信贷机构能力和绩效的研究之一。值得注意的是，通过提高客户的智力和动态能力，可以进一步维持小额信贷机构的绩效。
