UAMS Northwest Campus Library, University of Arkansas for Medical Sciences, Fayetteville, USA.
UAMS Library, University of Arkansas for Medical Sciences, Little Rock, USA.
Med Ref Serv Q. 2023 Jul-Sep;42(3):260-272. doi: 10.1080/02763869.2023.2220604.
Virtual reference services have become a staple in many libraries, but these services reached a new level of importance when in-person reference shut down in response to COVID-19. This descriptive study aims to discover how health sciences librarians utilized virtual reference services in response to the pandemic. A survey was developed and distributed to health sciences librarians. The survey addressed the status of virtual reference services before and during the COVID-19 pandemic as well as any changes that are seen as libraries reopen. Virtual reference shifted heavily to video conferencing during the pandemic both for librarians at home and those remaining onsite.
虚拟参考服务已成为许多图书馆的主要服务项目，但在应对 COVID-19 而停止面对面参考服务后，这些服务的重要性达到了新的水平。本描述性研究旨在探索健康科学图书馆员如何利用虚拟参考服务来应对疫情。我们开发了一份调查并分发给健康科学图书馆员。该调查涉及到 COVID-19 大流行前后虚拟参考服务的状况，以及随着图书馆重新开放而看到的任何变化。在疫情期间，虚拟参考服务大量转向视频会议，无论是对于在家的馆员还是留在现场的馆员都是如此。
