Li Yanan
College of Innovation and Management, Suan Sunandha Rajabhat University, Bangkok 10300, Thailand.
Heliyon. 2023 Jul 23;9(8):e18520. doi: 10.1016/j.heliyon.2023.e18520. eCollection 2023 Aug.
When artificial intelligence technology erodes employees' professional knowledge, they tend to feel highly anxious, and turnover intention is created. This study aimed to test the impact of the perceived threat of artificial intelligence on turnover intention through perceived organizational support and the perceived value of artificial intelligence. The method and procedure were as follow: construct a theoretical framework and propose hypotheses - collect questionnaires through voluntary sampling - use a two-step approach to test the model. This study has some findings. Theoretically, this study proposes a conceptual model of artificial intelligence perception. The combination of technology threat avoidance, organizational support, and perceived value theories applies to the research background of this study. Methodologically, the relationship between the perceived threat of artificial intelligence, perceived organizational support, perceived value of artificial intelligence, and turnover intention variables was studied together for the first time, and the perceived value of artificial intelligence as a new significant mediator between perceived organizational support and turnover intention is discovered. Managementarily, when facing the threats of artificial intelligence to employees, hotel managers should emphasize organizational support, especially in finance, career, and adjustment. This study has important implications for luxury hotel management. First, hotel employees' perceptions of artificial intelligence are dual. Second, luxury hotel managers should consider perceived organizational support to be a key variable.
当人工智能技术侵蚀员工的专业知识时，他们往往会感到高度焦虑，并产生离职意愿。本研究旨在通过感知组织支持和人工智能的感知价值来检验人工智能感知威胁对离职意愿的影响。方法和步骤如下：构建理论框架并提出假设——通过自愿抽样收集问卷——采用两步法检验模型。本研究有一些发现。理论上，本研究提出了一个人工智能感知的概念模型。技术威胁规避、组织支持和感知价值理论的结合适用于本研究的背景。方法上，首次同时研究了人工智能感知威胁、感知组织支持、人工智能感知价值和离职意愿变量之间的关系，并发现人工智能感知价值是感知组织支持和离职意愿之间新的重要中介变量。管理上，当面对人工智能对员工的威胁时，酒店经理应强调组织支持，尤其是在财务、职业和调整方面。本研究对豪华酒店管理具有重要意义。首先，酒店员工对人工智能的感知是双重的。其次，豪华酒店经理应将感知组织支持视为一个关键变量。
