Sleesman Dustin J, Cronin Cory E
Department of Business Administration, Lerner College of Business and Economics, University of Delaware, Newark, DE, United States.
Appalachian Institute to Advance Health Equity Science, Ohio University, Athens, OH, United States.
Front Psychol. 2023 Jul 20;14:1193895. doi: 10.3389/fpsyg.2023.1193895. eCollection 2023.
Despite the important role of problem-solving in organizations, our understanding of the fundamental nature of problems is limited. To generate insights and discussion on this topic, we introduce the metaphor of a "virus-like" problem, which is a special kind of problem that often escapes the awareness of organizational leaders. Virus-like problems differ from other problems in organizations because, just like actual viruses, they are hidden, their source is difficult to identify, and they can quickly spread to others. Integrating the public health and organizational psychology fields, we draw lessons from the COVID-19 pandemic and how it was (mis) managed by public officials to offer a new perspective on problems in organizations and offer practical ideas for how leaders can address virus-like problems of their own.
尽管解决问题在组织中起着重要作用，但我们对问题基本性质的理解却很有限。为了引发对这一主题的见解和讨论，我们引入了“类病毒”问题这一隐喻，它是一种特殊类型的问题，常常逃过组织领导者的察觉。类病毒问题与组织中的其他问题不同，因为就像实际的病毒一样，它们是隐藏的，其源头难以识别，并且能够迅速传播给其他方面。整合公共卫生和组织心理学领域，我们从新冠疫情及其被政府官员（错误）应对的方式中吸取教训，为组织中的问题提供新视角，并为领导者如何解决自身面临的类病毒问题提供实用思路。
