Gwynne Kaelyn, Ratwani Raj, Dixit Ram
Georgetown University School of Medicine, Washington, District of Columbia, USA.
MedStar Health National Center for Human Factors in Healthcare, Hyattsville, Maryland, USA.
JAMIA Open. 2023 Aug 10;6(3):ooad066. doi: 10.1093/jamiaopen/ooad066. eCollection 2023 Oct.
Text messages used by healthcare organizations to communicate with patients have known limitations for certain populations, especially older adults. This study analyzed text message interactions with over 17 000 patients aged 65 and older during the initial phase of the COVID-19 vaccination campaign. We coded the responses of 4247 patients who responded to this outreach to understand issues they experienced with the text message system. Our analysis highlighted areas for technology improvement and the need for more robust strategies to effectively reach older populations.
医疗保健机构用于与患者沟通的短信对于某些人群，尤其是老年人来说，存在已知的局限性。本研究分析了在新冠疫苗接种活动初始阶段与17000多名65岁及以上患者的短信互动情况。我们对回复此次宣传活动的4247名患者的回复进行了编码，以了解他们在短信系统中遇到的问题。我们的分析突出了技术改进的领域以及采用更有力策略以有效覆盖老年人群体的必要性。
