Abuzaid M M, Haider F, Al Amry N, Abousalem R, Habib Z
Medical Diagnostic Imaging Department, College of Health Sciences, University of Sharjah Sharjah, United Arab Emirates.
Medical Diagnostic Imaging Department, College of Health Sciences, University of Sharjah Sharjah, United Arab Emirates.
Radiography (Lond). 2023 Oct;29(6):1029-1034. doi: 10.1016/j.radi.2023.08.007. Epub 2023 Sep 7.
This paper analyses patient satisfaction with radiology services in the United Arab Emirates (UAE). The study evaluates the care, comfort, service, and accessibility of the services and patient satisfaction with imaging procedures.
The research design employed a descriptive, cross-sectional approach, and data were collected through a survey consisting of eight sections. A total of 444 participants completed the survey, providing valuable insights into their demographics, appointment experiences, waiting times, staff attitudes and overall satisfaction.
70.4% of the participants stated that it was easy to make appointments, and 66.1% stated that they were satisfied with the efficiency of check-ins. 54.9% felt they waited the right amount of time to make an appointment, and 56.1% were satisfied with the time waiting to receive the imaging report. The findings indicate that waiting times and staff attitudes significantly influence patient satisfaction, while demographic factors, such as nationality, education, and age, do not significantly impact them. The study concludes that healthcare providers should prioritise efficient appointment scheduling, reduce waiting times and foster positive patient-staff interactions to enhance patient satisfaction. The open-ended feedback provided by the participants also offers valuable suggestions for improving service quality.
This study is a foundation for future research and provides healthcare organisations with valuable insights to enhance patient satisfaction in UAE radiology services.
Healthcare providers should focus on patient satisfaction to improve retention and loyalty, attract new patients and enhance their reputation.
本文分析了阿拉伯联合酋长国（阿联酋）患者对放射科服务的满意度。该研究评估了服务的护理、舒适度、服务质量和可及性，以及患者对成像程序的满意度。
研究设计采用描述性横断面方法，通过包含八个部分的调查问卷收集数据。共有444名参与者完成了调查，为了解他们的人口统计学特征、预约体验、等待时间、工作人员态度和总体满意度提供了宝贵的见解。
70.4%的参与者表示预约很容易，66.1%的参与者表示对登记效率感到满意。54.9%的人认为他们等待预约的时间合适，56.1%的人对等待成像报告的时间感到满意。研究结果表明，等待时间和工作人员态度对患者满意度有显著影响，而国籍、教育程度和年龄等人口统计学因素对其影响不显著。该研究得出结论，医疗服务提供者应优先安排高效的预约，减少等待时间，并促进患者与工作人员之间的积极互动，以提高患者满意度。参与者提供的开放式反馈也为提高服务质量提供了有价值的建议。
本研究为未来的研究奠定了基础，并为医疗组织提供了宝贵的见解，以提高阿联酋放射科服务的患者满意度。
医疗服务提供者应关注患者满意度，以提高患者留存率和忠诚度，吸引新患者并提升声誉。
