AlNaqbi Hanadi Ahmed, Kim Meeyoung, Al-Yateem Nabeel, Hegazy Fatma
Department of Physiotherapy, College of Health Sciences, University of Sharjah, Sharjah, Sharjah, United Arab Emirates.
Laboratory of Health Science & Nanophysiotherapy, Department of Physical Therapy, Graduated School, Yongin University, Yongin, South Korea.
F1000Res. 2024 Jul 4;13:739. doi: 10.12688/f1000research.151041.1. eCollection 2024.
Healthcare, like other industries, emphasizes performance, quality, and consumer experience while also attempting to reduce costs. However, high-quality healthcare remains paramount for vulnerable and ill patients. This study aimed to investigate parents' and caregivers' level of satisfaction with physiotherapy services provided to neuropediatric outpatients on the United Arab Emirates (UAE).
This descriptive cross-sectional study included 103 parents/caregivers of children with neurological disabilities that were randomly selected from different Emirates Health Services Hospitals in the UAE. Data was collected using the long-form Patient Satisfaction Questionnaire (PSQ-III).
The overall mean satisfaction was 159±7.73 (out of 250 points). Communication (20.36/25), interpersonal factors (20.17/35), and doctor-patient time (20.17/35) had the highest mean satisfaction scores (8.06/10). The lowest mean satisfaction scores were for access/availability/convenience (34.60/60), technical quality (33.17/50), and economic elements (23.83/40).
Despite participants' overall satisfaction scores being positive, some service domains require improvement to improve satisfaction, specifically the access/availability/convenience, technical quality, and economic elements. These areas should be prioritized by service providers and managers to improve patients' experiences and clinical outcomes.
医疗保健与其他行业一样，在强调绩效、质量和消费者体验的同时，也试图降低成本。然而，高质量的医疗保健对于弱势和患病患者来说仍然至关重要。本研究旨在调查家长和护理人员对阿拉伯联合酋长国（阿联酋）为神经儿科门诊患者提供的物理治疗服务的满意度水平。
这项描述性横断面研究纳入了103名患有神经残疾儿童的家长/护理人员，他们是从阿联酋不同的酋长国健康服务医院中随机选取的。数据通过使用长版患者满意度问卷（PSQ-III）收集。
总体平均满意度为159±7.73（满分250分）。沟通（20.36/25）、人际因素（20.17/35）和医患时间（20.17/35）的平均满意度得分最高（8.06/10）。平均满意度得分最低的是就医便利性/可及性/便利性（34.60/60）、技术质量（33.17/50）和经济因素（23.83/40）。
尽管参与者的总体满意度得分是积极的，但一些服务领域仍需改进以提高满意度，特别是就医便利性/可及性/便利性、技术质量和经济因素。服务提供者和管理人员应优先考虑这些领域，以改善患者体验和临床结果。
