Rockall Andrea, Visser Jacob J, Garcia-Villar Cristina, Lev-Cohain Naama, Omoumi Patrick, Revel Marie-Pierre, Strudwick Ruth Mary
Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, London, UK.
Department of Radiology, Imperial College Healthcare NHS Trust, London, UK.
Insights Imaging. 2025 Jun 26;16(1):132. doi: 10.1186/s13244-025-02002-9.
Measuring the value that radiology brings to patient care can be challenging. A positive patient experience is consistently associated with patient safety, clinical effectiveness, and outcome measures and is therefore a tool for measuring value-based care. Monitoring the experience of users of radiology services is an indispensable component of quality improvement programmes for radiology departments. The integration of comprehensive feedback mechanisms brings numerous benefits, including enhanced care, strengthened trust, and greater engagement with our stakeholders and service users. Feedback should be collected from a variety of stakeholders through a 360-degree approach, combining both systematically performed structured methods, such as formal surveys, and unstructured methods, such as informal and opportunistic information gathering during multidisciplinary rounds. To maximise the impact of feedback, it should be frequent and diverse, ensuring that all perspectives are considered. Leaders in radiology must prioritise embedding a culture of feedback within their institutions, recognising its crucial role in continuous improvement. It is essential to ensure that our departments consistently provide value to our most important stakeholders-the patients-but also to our referrers and trainees. In this article, we consider methods for collecting feedback and provide some of the key findings from the literature. By fostering an environment that values and acts upon feedback, we can achieve significant advancements in patient care and overall service quality in radiology. CRITICAL RELEVANCE STATEMENT: Regular feedback from patients, peers, radiographers, referrers, trainees and other users of imaging services is an essential tool for continuous quality improvement, patient safety and value-based care, enhancing trust and greater engagement with our stakeholders and service users. KEY POINTS: Feedback from patients and referrers, radiographers and radiology trainees, helps radiology departments to identify weaknesses and strengths, and should be fully incorporated into daily practice. Many methods are available for collecting user and stakeholder experience, and these should be implemented as a priority. Acting on stakeholder feedback can improve patient safety and patient experience ratings, leading to a culture of continuous improvement in value-based care.
衡量放射学对患者护理所带来的价值可能具有挑战性。积极的患者体验始终与患者安全、临床有效性及结果指标相关联，因此是衡量基于价值的护理的一种工具。监测放射学服务使用者的体验是放射科质量改进计划中不可或缺的组成部分。综合反馈机制的整合带来诸多益处，包括改善护理、增强信任以及与我们的利益相关者和服务使用者的更高参与度。应通过360度方法从各种利益相关者那里收集反馈，将系统执行的结构化方法（如正式调查）与非结构化方法（如在多学科查房期间进行的非正式和机会性信息收集）相结合。为了使反馈的影响最大化，反馈应频繁且多样，确保考虑到所有观点。放射学领域的领导者必须优先在其机构内营造一种反馈文化，认识到其在持续改进中的关键作用。确保我们的科室持续为我们最重要的利益相关者——患者——以及我们的转诊医生和实习生提供价值至关重要。在本文中，我们考虑了收集反馈的方法，并提供了文献中的一些关键发现。通过营造一种重视反馈并根据反馈采取行动的环境，我们可以在放射学的患者护理和整体服务质量方面取得重大进展。关键相关性声明：来自患者、同行、放射技师、转诊医生、实习生及其他影像服务使用者的定期反馈是持续质量改进、患者安全和基于价值的护理的重要工具，可增强信任并提高与我们的利益相关者和服务使用者的参与度。要点：来自患者和转诊医生、放射技师及放射学实习生的反馈有助于放射科识别弱点和优势，并应充分纳入日常实践。有许多方法可用于收集使用者和利益相关者的体验，应优先实施这些方法。根据利益相关者的反馈采取行动可提高患者安全和患者体验评分，从而形成基于价值的护理持续改进的文化。
