BACKGROUND

The current paper details findings from Elena+: Care for COVID-19, an app developed to tackle the collateral damage of lockdowns and social distancing, by offering pandemic lifestyle coaching across seven health areas: anxiety, loneliness, mental resources, sleep, diet and nutrition, physical activity, and COVID-19 information.

METHODS

The Elena+ app functions as a single-arm interventional study, with participants recruited predominantly via social media. We used paired samples -tests and within subjects ANOVA to examine changes in health outcome assessments and user experience evaluations over time. To investigate the mediating role of behavioral activation (i.e., users setting behavioral intentions and reporting actual behaviors) we use mixed-effect regression models. Free-text entries were analyzed qualitatively.

RESULTS

Results show strong demand for publicly available lifestyle coaching during the pandemic, with total downloads ( = 7'135) and 55.8% of downloaders opening the app ( = 3,928) with 9.8% completing at least one subtopic ( = 698). Greatest areas of health vulnerability as assessed with screening measures were physical activity with 62% ( = 1,000) and anxiety with 46.5% ( = 760). The app was effective in the treatment of mental health; with a significant decrease in depression between first (14 days), second (28 days), and third (42 days) assessments: F = 7.01, = 0.003, with a large effect size (η2G = 0.14), and anxiety between first and second assessments: t = 3.7, = <0.001 with a medium effect size (Cohen = 0.499). Those that followed the coaching program increased in net promoter score between the first and second assessment: t = 2.08, = 0.045 with a small to medium effect size (Cohen = 0.342). Mediation analyses showed that while increasing number of subtopics completed increased behavioral activation (i.e., match between behavioral intentions and self-reported actual behaviors), behavioral activation did not mediate the relationship to improvements in health outcome assessments.

CONCLUSIONS

Findings show that: (i) there is public demand for chatbot led digital coaching, (ii) such tools can be effective in delivering treatment success, and (iii) they are highly valued by their long-term user base. As the current intervention was developed at rapid speed to meet the emergency pandemic context, the future looks bright for other public health focused chatbot-led digital health interventions.