Nguyen Phuc Hung, Nguyen Phuong Thuy, Vo Thi My Huong, Nguyen Thi Tuyet Minh
Department of Pharmaceutical Management, Faculty of Pharmacy, Can Tho University of Medicine and Pharmacy, Can Tho, Vietnam.
Faculty of Pharmacy, Can Tho University of Medicine and Pharmacy, Can Tho, Vietnam.
J Public Health Res. 2023 Sep 8;12(3):22799036231196681. doi: 10.1177/22799036231196681. eCollection 2023 Jul.
Drugstores are preferred patients' channels of contact when getting minor ailments. Given the hike in both the prevalence and severity of influenza and acute childhood diarrhea, the role, and performances of pharmacy staff should be examined.
A team of pharmacy students was voluntarily recruited and trained to play the role of simulated customer visiting 228 chosen community pharmacies in six districts in Can Tho city. This process is conducted from 2021 to 2022.
The study reveals detailed information about symptoms is the most common inquiry (99.2% in scenario 1). The consulting quality is poor, 85% of instances recorded to have no medical guidelines for influenza circumstances. Meanwhile, nearly four-fifths of pharmacists provide instructions on dosage intake. It is also found that length of services is statistically different between influenza and watery diarrhea ( < 0.05, CI = 95%).
Clinical practices of community pharmacists, overall, are disappointing and far below expectations.
在治疗小病时，药店是患者更倾向选择的接触渠道。鉴于流感和儿童急性腹泻的患病率及严重程度均有所上升，应对药房工作人员的作用和表现进行调查。
招募了一组药学专业学生并对其进行培训，让他们扮演模拟顾客，走访芹苴市六个区选定的228家社区药店。该过程于2021年至2022年进行。
研究表明，询问详细症状是最常见的询问方式（情景1中占99.2%）。咨询质量较差，85%的记录显示在流感情况下没有医疗指导。与此同时，近五分之四的药剂师会提供剂量服用说明。研究还发现流感和水样腹泻的服务时长在统计学上存在差异（<0.05，置信区间=95%）。
总体而言，社区药剂师的临床实践令人失望，远低于预期。
