A new scale to assess technostress levels in an Italian banking context: the Work-Related Technostress Questionnaire.

INTRODUCTION

Technostress (TS) represents a multidimensional phenomenon closely related to the pervasive use of information and communication technologies. This study aimed to validate a new psychometric tool for assessing TS in an Italian banking context, the Work-Related Technostress - Questionnaire (WRT-Q). Secondly, we analyzed the role of gender and age in modulating TS manifestations.

METHODS

A sample of 2,586 bank employees (51% females; age: 47.26  ±  8.6) underwent an online survey. Reliability, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), ANCOVA, independent sample -test, and correlation analyses were performed.

RESULTS

The WRT-Q consisted of 17 items and a four-factor structure, supported by the following CFA indices: Comparative Fit Index (CFI)  =  0.985; Incremental Fit Index (IFI)  =  0.985; Goodness of Fit (GFI)  =  0.988; Root Mean Squared Error of Approximation (RMSEA)  =  0.071; and SRMR  =  0.062. A significant difference in TS levels between age classes emerged ( < 0.001) with higher levels in the over 55-year-old subgroup, while no statistically significant difference emerged for gender. Moreover, the whole sample found a significant positive association between age and TS ( < 0.001).

DISCUSSION

The WRT-Q is a new instrument to measure TS in the workplace, it can contribute to highlighting adverse outcomes in individuals due to a dysfunctional interaction with ICT.