Kutlutürk Yıkılmaz Seval, Yikilmaz Ibrahim, Bekmezci Mustafa, Surucu Lutfi, Cetinkaya Bulent
Department of Physiotherapy and Rehabilitation, Faculty of Hamidiye Health Sciences, University of Health Sciences, Istanbul 34668, Turkey.
Department of Management and Organization, Faculty of Business Administration, Kocaeli University, Kocaeli 41380, Turkey.
Healthcare (Basel). 2024 Oct 17;12(20):2064. doi: 10.3390/healthcare12202064.
BACKGROUND/OBJECTIVES: Information and Communications Technology (ICT) advancements and high customer expectations are boosting the use of digital transformation and tech tools in business processes in a competitive environment. This trend enhances business effectiveness and efficiency but also introduces technostress as a new workplace stress factor. Technostress, defined as stress induced by using ICT in the workplace, has become increasingly prevalent in modern work environments, especially in sectors such as banking, due to digital transformation. As technology use intensifies, it raises concerns about potential adverse psychological and physiological effects on employees, particularly in relation to burnout. From a physiological perspective, musculoskeletal disorders (MSDs) are quite common among employees who use ICT for extended periods. MSDs can play a significant moderating role in the relationship between technostress and burnout. In this context, this study aimed to examine the moderating role of MSDs in the effect of technostress on burnout.
This quantitative study surveyed a convenience sample of 220 bank employees, drawing on COR theory, the JD-R model, the P-E fit approach, and transactional stress theory. Data were analyzed using Structural Equation Modeling with SmartPLS 4.0 software, enabling examination of relationships between variables derived from these frameworks.
The results reveal that technostress increases bank employees' burnout experience. Additionally, bank employees with MSDs experience higher burnout levels than those without MSDs.
The study's findings provide valuable insights into managing workplace stress, addressing mental health problems, and promoting employee well-being in the digital age. These results have potential implications for academic understanding and practical applications in sustainable management.
背景/目标：信息通信技术（ICT）的进步以及客户的高期望正在推动在竞争环境中的业务流程中使用数字转型和技术工具。这一趋势提高了业务的有效性和效率，但也引入了技术压力作为一种新的工作场所压力因素。技术压力被定义为在工作场所使用ICT所引发的压力，由于数字转型，在现代工作环境中，尤其是在银行等行业，技术压力已变得越来越普遍。随着技术使用的加剧，人们越来越担心其对员工可能产生的不良心理和生理影响，特别是与倦怠有关的影响。从生理角度来看，肌肉骨骼疾病（MSD）在长时间使用ICT的员工中相当常见。MSD在技术压力与倦怠之间的关系中可能起着重要的调节作用。在此背景下，本研究旨在探讨MSD在技术压力对倦怠影响中的调节作用。
本定量研究以COR理论、JD-R模型、P-E匹配方法和交易型压力理论为基础，对220名银行员工的便利样本进行了调查。使用SmartPLS 4.0软件通过结构方程模型对数据进行分析，从而能够检验源自这些框架的变量之间的关系。
结果显示，技术压力会增加银行员工的倦怠体验。此外，患有MSD的银行员工比没有MSD的员工倦怠水平更高。
该研究结果为数字时代管理工作场所压力、解决心理健康问题和促进员工福祉提供了有价值的见解。这些结果对可持续管理的学术理解和实际应用具有潜在意义。
