Faculty of Medicine, Department of Medical Biology, Istanbul University, Istanbul, Türkiye.
Faculty of Medicine, Department of Public Health, Istanbul University, Istanbul, Türkiye.
Traffic Inj Prev. 2024;25(1):41-48. doi: 10.1080/15389588.2023.2260912. Epub 2023 Nov 30.
The use of motorcycles in commercial transportation is increasing due to its comfortable use in congested traffic conditions and the ease of parking on narrow streets. Motorcycle couriers are among the important members of the delivery industry. The race against time and delivering on time bring along many problems. This study aims to examine the relationships between perceived organizational support, colleague value and stress in motor courier employees.
Within the scope of the study, 151 motorcycle couriers working in the delivery sector were selected. The study was carried out in the period of June-November 2022. In addition to 15 questions including demographic characteristics with the one-to-one interview method, Spielberger's State and Trait Anxiety Scale, The Perceived Organizational Support Scale and The Coworker Support Scale were applied with the one-to-one interview method.
The average age of the 151 couriers included in the study was 29.10 ± 7.01; the working year was 3.26 ± 3.39; the average number of daily trips was 36.47 ± 17.37; the average delivery time was 16.54 ± 10.10 in minutes (median 15); and the average weight of the cargo was 4.94 ± 5.51 (kg) (median: 3.50). The prevalence of occupational accidents in the last year has been 43.3% ( = 61). Examining the causes of the prevalence of accident among the study population, it was found that motorcycle overturning was 20 (32.8%); vehicle hitting the motorcycle was 26 (42.6%); motorcycle hitting the vehicle was 15 (24.6%). When the factors affecting the perceived organizational support were examined, it was found that those with a colleague social support score above 18 were more likely to have an organizational perception score above 80 (95% CI 1.001-4.843) with a rate of [OR] = 2.20 times higher, and those with a status anxiety score above 40 were more likely to have an organizational perception score over 80 with a rate of [OR] = 2.49 times higher (95% CI: 1.156-5.364). In addition, it was seen that the probability of having an organizational perception score above 80 was [OR] = 0.42 times higher (95%CI: 0.200-0.889) in participants who had a work accident.
The intense pace of work and the pressure of fast delivery increase couriers' state and trait concerns. Developing policies to improve the psychosocial working environment for a more decent and healthier working environment that improves the mental health and well-being of couriers is recommended. Commercial food ordering platforms must treat driver safety as important when determining delivery times.
由于摩托车在交通拥堵情况下的使用舒适性以及在狭窄街道上停车的便利性，其在商业运输中的使用正在增加。摩托车快递员是快递行业的重要成员之一。与时间赛跑和按时交付带来了许多问题。本研究旨在研究摩托车快递员员工的感知组织支持、同事价值和压力之间的关系。
在研究范围内，选择了 151 名在快递行业工作的摩托车快递员。研究于 2022 年 6 月至 11 月进行。除了通过一对一访谈方法包括人口统计学特征的 15 个问题外，还应用了 Spielberger 的状态和特质焦虑量表、感知组织支持量表和同事支持量表通过一对一访谈的方式进行。
研究中包括的 151 名快递员的平均年龄为 29.10±7.01；工作年限为 3.26±3.39；平均每日行程数为 36.47±17.37；平均交货时间为 16.54±10.10 分钟（中位数 15）；货物平均重量为 4.94±5.51（kg）（中位数：3.50）。去年职业事故的发生率为 43.3%（=61）。在检查研究人群中事故发生率的原因时，发现摩托车翻车 20 次（32.8%）；车辆撞击摩托车 26 次（42.6%）；摩托车撞击车辆 15 次（24.6%）。当检查影响感知组织支持的因素时，发现同事社会支持得分高于 18 的人更有可能感知组织得分高于 80（95%CI 1.001-4.843），比率[OR]为 2.20 倍更高，状态焦虑得分高于 40 的人更有可能感知组织得分高于 80，比率[OR]为 2.49 倍更高（95%CI：1.156-5.364）。此外，研究还发现，参与者发生工作事故时，感知组织得分高于 80 的概率[OR]降低 0.42 倍（95%CI：0.200-0.889）。
紧张的工作节奏和快速交货的压力增加了快递员的状态和特质担忧。建议制定改善心理社会工作环境的政策，为快递员创造更体面和更健康的工作环境，提高他们的心理健康和幸福感。商业食品订购平台在确定交货时间时必须将驾驶员安全视为重要因素。
