Townsville Cancer Centre, Townsville University Hospital, Townsville, Queensland, Australia.
School of Clinical Sciences, Faculty of Health, Queensland University of Technology, Brisbane, Queensland, Australia.
J Med Radiat Sci. 2024 Jun;71(2):304-311. doi: 10.1002/jmrs.747. Epub 2023 Dec 20.
Consumer engagement and partnership are increasingly recognised as a significant component of healthcare planning, provision, quality improvement and research. This article provides an overview of consumer engagement embedded in two different projects: a quality improvement project and a research project. The considerations and steps taken to effectively engage and partner with consumers throughout both projects will be discussed such as the prompt for consumer engagement, how the consumer/s were recruited and their specific contributions. The commonly reported advantages and challenges as well as reflections on what we might do differently with the benefit of hindsight are presented, including time required by both consumers and health professionals; funding and remuneration; and reporting findings to the wider community. In demonstrating consumer engagement and our learnings, we aim to encourage further consumer engagement activities amongst medical radiation professionals.
消费者的参与和合作越来越被视为医疗保健规划、提供、质量改进和研究的重要组成部分。本文概述了嵌入在两个不同项目中的消费者参与:一个质量改进项目和一个研究项目。本文将讨论在这两个项目中有效吸引和与消费者合作的考虑因素和步骤,例如消费者参与的契机、如何招募消费者及其具体贡献。本文还介绍了普遍报告的优点和挑战,以及回顾了有哪些可以改进的地方,包括消费者和卫生专业人员所需的时间、资金和薪酬,以及向更广泛的社区报告研究结果。通过展示消费者的参与和我们的经验教训,我们旨在鼓励更多的医疗辐射专业人员参与消费者活动。