Park Jongchul, Kim Jooyoung
Department of Community Sport, Korea National Sport University, Seoul 05541, Republic of Korea.
Department of Sport Industry, Korea National Sport University, Seoul 05541, Republic of Korea.
Behav Sci (Basel). 2024 Feb 21;14(3):153. doi: 10.3390/bs14030153.
As sports activities have recently become socio-culturally important in South Korea, the roles and functions of public sports organizations are attracting attention. In this situation, perceived organizational support is considered one of the significant variables to explain the attitudes and behaviors of employees within the organizations. Hence, the purpose of this study is to investigate the relationship between perceived organizational support of public sports organizations, work engagement, organizational citizenship behavior, and customer orientation and examine the mediating effect of work engagement. This study collected data from 248 employees working for public sports organizations, and data were analyzed with SPSS 26.0 and AMOS 26.0. The results showed the following. (1) Perceived organizational support has a significant positive effect on work engagement but does not affect organizational citizenship behavior and customer orientation. (2) Work engagement significantly positively affects organizational citizenship behavior and customer orientation. (3) Work engagement has been shown to fully mediate the relationship between perceived organizational support, organizational citizenship behavior, and customer orientation. This study suggests that public sports organizations need an efficient support strategy that can maximize employees' work engagement. For example, organizations should increase their sense of unity with employees and understand the importance of their work to strengthen perceived organizational support. Lastly, organizations need to create an environment where employees can devote themselves to and focus on their work.
随着体育活动最近在韩国社会文化中变得重要起来，公共体育组织的角色和功能受到了关注。在这种情况下，感知到的组织支持被认为是解释组织内员工态度和行为的重要变量之一。因此，本研究的目的是调查公共体育组织的感知组织支持、工作投入、组织公民行为和客户导向之间的关系，并检验工作投入的中介作用。本研究收集了248名在公共体育组织工作的员工的数据，并用SPSS 26.0和AMOS 26.0对数据进行了分析。结果如下：（1）感知组织支持对工作投入有显著的正向影响，但对组织公民行为和客户导向没有影响。（2）工作投入对组织公民行为和客户导向有显著的正向影响。（3）工作投入已被证明在感知组织支持、组织公民行为和客户导向之间的关系中起完全中介作用。本研究表明，公共体育组织需要一种有效的支持策略，以最大限度地提高员工的工作投入。例如，组织应增强与员工的团结意识，理解他们工作的重要性，以加强感知组织支持。最后，组织需要营造一个员工能够全身心投入并专注于工作的环境。
