Kiraci Kasım, Tanriverdi Gökhan, Akan Ercan
Department of Aviation Management, Faculty of Aeronautics and Astronautics, Iskenderun Technical University, Iskenderun, Hatay, Turkey.
Department of Aviation Management, Ali Cavit Çelebioğlu School of Civil Aviation, Erzincan Binali Yildirim University, Erzincan, Turkey.
Transp Res Rec. 2023 Apr;2677(4):350-379. doi: 10.1177/03611981221104462. Epub 2022 Jul 12.
The COVID-19 pandemic increased the risk of financial distress, bankruptcy, or both, in the airline industry. Whether airlines can survive or not during and/or after the pandemic is closely related to their decisions and actions which will enable their success by increasing their resilience. In crisis periods such as COVID-19, the decisions taken by airlines are strategically important for achieving sustainable success. Thus, it is critical to understand which factors are more important for airlines to shape their actions and make correct decisions. This paper investigates the sustainable success factors on which airlines should focus to provide resilience during the COVID-19 pandemic crisis. It provides a robust model using the interval type-2 fuzzy analytic hierarchy process (IT2FAHP) and interval type-2 fuzzy Decision Making Trial and Evaluation Laboratory (IT2FDEMATEL) to identify and rank success factors. The findings indicate that financial and operational factors are extremely important to ensure resilience for airlines. In addition, the results of the study reveal that operational factors and information sharing factors have an impact on financial factors and customer satisfaction.
新冠疫情增加了航空业陷入财务困境、破产或两者兼有的风险。航空公司在疫情期间及/或疫情之后能否生存，与其通过增强恢复力来实现成功的决策和行动密切相关。在诸如新冠疫情这样的危机时期，航空公司做出的决策对于取得可持续成功具有战略重要性。因此，了解哪些因素对航空公司塑造其行动并做出正确决策更为重要至关重要。本文研究了航空公司在新冠疫情危机期间应关注哪些可持续成功因素以提供恢复力。它使用区间二型模糊层次分析法（IT2FAHP）和区间二型模糊决策试验与评价实验室法（IT2FDEMATEL）提供了一个稳健的模型，以识别成功因素并对其进行排名。研究结果表明，财务和运营因素对于确保航空公司的恢复力极为重要。此外，研究结果还显示，运营因素和信息共享因素会对财务因素和客户满意度产生影响。
