School of Media and Communication, Shanghai Jiao Tong University, 800 Dongchuan Road, 2002240 Shanghai, China; Department of Media Management, University of Religions and Denominations, Qom 37491-13357, Iran.
School of Media and Communication, Shanghai Jiao Tong University, 800 Dongchuan Road, 2002240 Shanghai, China.
Acta Psychol (Amst). 2024 Jun;246:104264. doi: 10.1016/j.actpsy.2024.104264. Epub 2024 Apr 15.
DESIGN/METHODOLOGY/APPROACH: This article employs qualitative thematic modeling to gather insights from 30 informants. The study explores various aspects related to the impact of the COVID-19 pandemic on AI ChatGPT technologies. PURPOSE: The purpose of this research is to examine how the COVID-19 pandemic has influenced the increased usage and adoption of AI ChatGPT. It aims to explore the pandemic's impact on AI ChatGPT and its applications in specific domains, as well as the challenges and opportunities it presents. FINDINGS: The findings highlight that the pandemic has led to a surge in online activities, resulting in a heightened demand for AI ChatGPT. It has been widely used in areas such as healthcare, mental health support, remote collaboration, and personalized customer experiences. The article showcases examples of AI ChatGPT's application during the pandemic. STRENGTH OF STUDY: This qualitative framework enables the study to delve deeply into the multifaceted dimensions of AI ChatGPT's role during the pandemic, capturing the diverse experiences and insights of users, practitioners, and experts. By embracing the qualitative nature of inquiry and this research offers a comprehensive understanding of the challenges, opportunities, and ethical considerations associated with the adoption and utilization of AI ChatGPT in crisis contexts. PRACTICAL IMPLICATIONS: The insights from this research have practical implications for policymakers, developers, and researchers. This reserach emphasize the need for responsible and ethical implementation of AI ChatGPT to fully harness its potential in addressing societal needs during and beyond the pandemic. SOCIAL IMPLICATIONS: The increased reliance on AI ChatGPT during the pandemic has led to changes in user behavior, expectations, and interactions. However, it has also unveiled ethical considerations and potential risks. Addressing societal and ethical concerns, such as user impact and autonomy, privacy and security, bias and fairness, and transparency and accountability, is crucial for the responsible deployment of AI ChatGPT. ORIGINALITY/VALUE: This research contributes to the understanding of the novel role of AI ChatGPT in times of crisis, particularly in the era of COVID-19 pandemic. It highlights the necessity of responsible and ethical implementation of AI ChatGPT and provides valuable insights for the development and application of AI technology in the future.
设计/方法/途径：本文采用定性主题建模，从 30 名受访者那里收集见解。该研究探讨了与 COVID-19 大流行对 AI ChatGPT 技术的影响相关的各个方面。
目的：本研究旨在探讨 COVID-19 大流行如何影响 AI ChatGPT 使用量的增加和采用。它旨在探讨大流行对 AI ChatGPT 的影响及其在特定领域的应用，以及它带来的挑战和机遇。
发现：研究结果表明，大流行导致在线活动激增，对 AI ChatGPT 的需求增加。它已广泛用于医疗保健、心理健康支持、远程协作和个性化客户体验等领域。文章展示了 AI ChatGPT 在大流行期间的应用示例。
研究的优势：这种定性框架使该研究能够深入探讨 AI ChatGPT 在大流行期间的多方面作用，捕捉用户、从业者和专家的各种经验和见解。通过采用探究的定性性质，本研究提供了对采用和利用 AI ChatGPT 在危机背景下的挑战、机遇和伦理考虑的全面理解。
实际意义：这项研究的结果对政策制定者、开发人员和研究人员具有实际意义。它强调了在大流行期间和之后，需要负责任和合乎道德地实施 AI ChatGPT，以充分利用其满足社会需求的潜力。
社会影响：大流行期间对 AI ChatGPT 的依赖增加导致了用户行为、期望和交互方式的变化。然而，它也揭示了伦理问题和潜在风险。解决社会和伦理问题，例如用户影响和自主性、隐私和安全、偏见和公平性以及透明度和问责制，对于负责任地部署 AI ChatGPT 至关重要。
原创性/价值：本研究有助于理解 AI ChatGPT 在危机时期的新角色，特别是在 COVID-19 大流行时期。它强调了负责任和合乎道德地实施 AI ChatGPT 的必要性，并为未来 AI 技术的开发和应用提供了有价值的见解。
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