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新冠疫情第三波期间组织因素和职业倦怠对一家营利性精神病医院员工的影响洞察

Insights into the Impact of Organizational Factors and Burnout on the Employees of a For-Profit Psychiatric Hospital during the Third Wave of the COVID-19 Pandemic.

作者信息

Seyffert Michael, Wu Chunyi, Özkan-Seely Gülru F

机构信息

School of Business, University of Washington Bothell, Bothell, WA 98195, USA.

Michigan Medicine, University of Michigan, Ann Arbor, MI 48109, USA.

出版信息

Int J Environ Res Public Health. 2024 Apr 15;21(4):484. doi: 10.3390/ijerph21040484.

Abstract

In this paper, we provide insights into the interplay among the organizational, job, and attitudinal factors and employees' intentions to resign during the third wave of the COVID-19 pandemic at a mental health hospital. We point out shortcomings in the relationship dynamics between executive administration and operational staff and propose a pathway to develop more effective leadership frameworks to increase job satisfaction. We integrate qualitative data from case information and open-ended questions posed to employees at a mental health hospital and quantitative data from a small-scale survey ( = 19). We highlight that the ability to achieve objectives, work autonomy, burnout, affective commitment, distributive and procedural justice, and job satisfaction are critical in determining individuals' intentions to resign. Individuals identified disconnectedness and moral distress as critical aspects, while highlighting empathy, compassion, satisfaction, and confidence as pivotal elements. Mental healthcare settings could benefit from enhancing the staff's ability to achieve objectives, work autonomy, affective commitment, and both distributive and procedural justice. Addressing burnout and implementing measures to increase job satisfaction are equally vital. Efficiently restructuring dynamics between various leadership levels and staff can significantly improve employee retention.

摘要

在本文中,我们深入探讨了在新冠肺炎疫情第三波期间,一家精神卫生医院中组织、工作和态度因素与员工辞职意图之间的相互作用。我们指出了行政管理层与运营人员关系动态中的不足之处,并提出了一条发展更有效领导框架以提高工作满意度的途径。我们整合了来自一家精神卫生医院员工的案例信息和开放式问题的定性数据,以及来自一项小规模调查(n = 19)的定量数据。我们强调,实现目标的能力、工作自主性、倦怠、情感承诺、分配公平和程序公平以及工作满意度在决定个人辞职意图方面至关重要。员工们认为脱节和道德困扰是关键因素,同时强调同理心、同情心、满意度和信心是关键要素。精神卫生保健机构可以通过提高员工实现目标的能力、工作自主性、情感承诺以及分配公平和程序公平而受益。解决倦怠问题并采取措施提高工作满意度同样至关重要。有效重组各级领导与员工之间的动态关系可以显著提高员工留任率。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/7dfd/11050685/acfc62bbcb67/ijerph-21-00484-g001.jpg

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