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新冠疫情期间情绪智力和心理社会风险对倦怠、工作满意度和护士健康的影响。

Effect of Emotional Intelligence and Psychosocial Risks on Burnout, Job Satisfaction, and Nurses' Health during the COVID-19 Pandemic.

机构信息

Personality, Assessment and Psychological Treatments Department, Faculty of Psychology, University of Valencia, 46010 Valencia, Spain.

Department of Nursing, Faculty of Nursing and Chiropody, University of Valencia, 46010 Valencia, Spain.

出版信息

Int J Environ Res Public Health. 2020 Oct 30;17(21):7998. doi: 10.3390/ijerph17217998.

Abstract

Nurses are exposed to psychosocial risks that can affect both psychological and physical health through stress. Prolonged stress at work can lead to burnout syndrome. An essential protective factor against psychosocial risks is emotional intelligence, which has been related to physical and psychological health, job satisfaction, increased job commitment, and burnout reduction. The present study aimed to analyze the effect of psychosocial risks and emotional intelligence on nurses' health, well-being, burnout level, and job satisfaction during the rise and main peak of the COVID-19 pandemic in Spain. It is a cross-sectional study conducted on a convenience sample of 125 Spanish nurses. Multiple hierarchical linear regression models were calculated considering emotional intelligence levels, psychosocial demand factors (interpersonal conflict, lack of organizational justice, role conflict, and workload), social support and emotional work on burnout, job satisfaction, and nurses' health. Finally, the moderating effect of emotional intelligence levels, psychosocial factors, social support, and emotional work on burnout, job satisfaction, and nurses' health was calculated. Overall, this research data points to a protective effect of emotional intelligence against the adverse effects of psychosocial risks such as burnout, psychosomatic complaints, and a favorable effect on job satisfaction.

摘要

护士面临着心理社会风险,这些风险会通过压力影响他们的身心健康。工作中的长期压力会导致倦怠综合征。情绪智力是对抗心理社会风险的一个重要保护因素,它与身心健康、工作满意度、工作投入度的增加和倦怠的减少有关。本研究旨在分析在西班牙 COVID-19 疫情上升和高峰期,心理社会风险和情绪智力对护士健康、幸福感、倦怠水平和工作满意度的影响。这是一项在西班牙 125 名护士便利样本上进行的横断面研究。考虑到情绪智力水平、心理社会需求因素(人际冲突、缺乏组织公正、角色冲突和工作量)、社会支持和情绪工作对倦怠、工作满意度和护士健康的影响,计算了多个分层线性回归模型。最后,计算了情绪智力水平、心理社会因素、社会支持和情绪工作对倦怠、工作满意度和护士健康的调节作用。总的来说,这些研究数据表明,情绪智力对倦怠、身心投诉等心理社会风险的不利影响具有保护作用,对工作满意度有积极影响。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/fa24/7663663/670917c7a4eb/ijerph-17-07998-g001.jpg

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