University of Sousse, Faculty of Medicine of Sousse, Department of Oncology, Nursing Department, Higher Health Institute, Al Najaf Health Directorate, Iraqi Ministry of Health, Iraq.
Department of Medical Oncology Faculty of Medicine, Sousse Tunisia University of Sousse, Tunisia.
Asian Pac J Cancer Prev. 2024 Jun 1;25(6):2159-2167. doi: 10.31557/APJCP.2024.25.6.2159.
Cancer is a complex disease characterized by uncontrolled cell proliferation and the development of metastatic features. The aim of the study is to examine the patient's satisfaction with the quality of healthcare services provided at the Middle Euphrates Cancer Centre in Al-Najaf Al-Ashraf Governorate.
Cancer patients who visited during 2021-2023 Middle Euphrates Cancer Center in Al-Najaf Al Ashraf Governorate in 2021-2023 were enrolled in the study. In the cross sectional study, enrolled cancer patients were screened based on inclusion and exclusion criteria. In this study, cancer patient satisfaction assessment was made based on responses from a 59 items questionnaire.
In the study period, 400 cancer patients who visited the Middle Euphrates Cancer Center in Al-Najaf Al Ashraf Governorate enrolled in the study. Cancer patient's satisfaction was assessed based on the care provided by physicians, nurses, the infrastructure of the organization, and their socioeconomic status. Under the category of care provided by the physician, the level of assessment reported was low [L] =1-2.33; moderate [M] =2.34-3.66; 2.34-3.66, and high [H] =3.67-5). However, in the case of care provided by nurses, the level of assessment is low ([L] =1-2.33; moderate [M]=2.34-3.66; high [H]=3.67-5.0). The level of assessment (low [L] =1-2.33; moderate [M] = -3.66; high [H]=3.67-5) at the organization level for the services and facilities.
Findings clearly demonstrate that the participants were dissatisfied with some services provided by doctors, nurses, or organizations. The findings also emphasize the critical need to tailor healthcare services, enhance accessibility, and elevate the overall quality of care to enhance patient satisfaction significantly.
癌症是一种以细胞失控性增殖和转移特征发展为特征的复杂疾病。本研究旨在考察患者对纳杰夫省中幼发拉底癌症中心提供的医疗保健服务质量的满意度。
本横断面研究纳入了 2021 年至 2023 年期间在纳杰夫省中幼发拉底癌症中心就诊的癌症患者。在这项研究中，基于纳入和排除标准对入组的癌症患者进行了筛选。在本研究中，基于 59 项问卷的回答来评估癌症患者的满意度。
在研究期间，有 400 名在纳杰夫省中幼发拉底癌症中心就诊的癌症患者入组了本研究。根据医生、护士、组织的基础设施以及他们的社会经济状况，评估了癌症患者对护理的满意度。在医生提供的护理类别中，评估报告的水平较低（L）=1-2.33；中等（M）=2.34-3.66；2.34-3.66 和高（H）=3.67-5）。然而，在护士提供的护理方面，评估水平较低（L）=1-2.33；中等（M）=2.34-3.66；高（H）=3.67-5.0）。在组织层面上，对服务和设施的评估水平（低（L）=1-2.33；中等（M）=-3.66；高（H）=3.67-5）。
研究结果清楚地表明，参与者对医生、护士或组织提供的一些服务不满意。研究结果还强调了迫切需要定制医疗保健服务，提高可及性，并显著提高整体护理质量，以提高患者满意度。
