Liu Weijun, Wu Yige, Sun Yue, Florkowski Wojciech J
College of Economics and Management, Shanghai Ocean University, 999 Huchenghuan Road, Shanghai 201306, China.
Shanghai Social Survey Center, Shanghai Ocean University Branch, 999 Huchenghuan Road, Shanghai 201306, China.
Foods. 2024 Aug 17;13(16):2568. doi: 10.3390/foods13162568.
To protect the safety of food bought from the online catering sector, the former State Food and Drug Administration of China issued two separate regulations in 2016 and 2017. Independently, the Shanghai government formulated local regulations, including the Shanghai Online Catering Service Supervision and Management Measures, to strengthen food safety supervision in this megacity with the largest catering sector in China. This study explored factors that influence consumer perceptions of the performance of online catering food safety regulations using survey data from 1050 respondents collected in 2019. The results indicate that consumers believe that Shanghai's online catering industry has improved by varying degrees in terms of food freshness, ingredient traceability, foreign matter control, food temperature control, internal packaging hygiene and environmental protection, and satisfaction with food safety. The factors that influenced the listed features include the number and effectiveness of government-issued regulations regarding the online catering sector, effectiveness of ordering platform food safety regulations, employee training frequency, employee food safety awareness, delivery box cleanliness and courier personal hygiene, consumer trust in ordering platform services, and consumer confidence in government supervision. These factors significantly and positively affected the consumers' perceptions of the performance of food safety regulations in the online catering sector.
为保障从网络餐饮服务中购买的食品安全，中国原国家食品药品监督管理总局于2016年和2017年分别出台了两项规定。上海市政府也独立制定了地方法规，包括《上海市网络餐饮服务监督管理办法》，以加强对这座拥有中国最大餐饮行业的特大城市的食品安全监管。本研究利用2019年收集的1050名受访者的调查数据，探讨了影响消费者对网络餐饮食品安全法规执行情况认知的因素。结果表明，消费者认为上海的网络餐饮行业在食品新鲜度、食材可追溯性、异物控制、食品温度控制、内包装卫生与环保以及食品安全满意度等方面均有不同程度的改善。影响上述特征的因素包括政府出台的有关网络餐饮行业法规的数量和有效性、订餐平台食品安全法规的有效性、员工培训频率、员工食品安全意识、送餐箱清洁程度和快递员个人卫生状况、消费者对订餐平台服务的信任度以及消费者对政府监管的信心。这些因素对消费者对网络餐饮行业食品安全法规执行情况的认知产生了显著的积极影响。
