Department of Business Management, National Taipei University of Technology, Taipei, Taiwan.
Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan.
Acta Psychol (Amst). 2024 Sep;249:104462. doi: 10.1016/j.actpsy.2024.104462. Epub 2024 Aug 31.
As the final link in the supply chain, last-mile delivery is a vital connection between upstream supply chain operations and customers. The recent surge in demand for contactless last-mile delivery services has spurred extensive research on parcel lockers. This study systematically reviews the determinants of consumer adoption and experiences with parcel lockers in Vietnam, during the COVID-19 pandemic while considering insights from other countries. The review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Most of the literature identified reliability, convenience, and security as primary drivers of customer preference for parcel lockers. Additionally, factors such as ease of use, usefulness, service quality, cost, and location were found to predict consumer preference and experience with parcel lockers. This study integrates various theories, including those related to supply chain management, consumer behavior, and technology acceptance, and discusses advanced technologies to provide a comprehensive framework for enhancing smart locker adoption in Vietnam. The empirical findings offer valuable insights for promoting parcel locker adoption, considering co-cultural contexts and technological advancements.
作为供应链的最后一环，最后一英里配送是上游供应链运作和客户之间至关重要的联系。最近对非接触式最后一英里配送服务的需求激增，促使人们对包裹储物柜进行了广泛的研究。本研究系统地回顾了在 COVID-19 大流行期间，越南消费者对包裹储物柜的采用和体验的决定因素，同时考虑了其他国家的观点。该综述使用了系统评价和荟萃分析的首选报告项目（PRISMA）指南进行。大多数文献认为，可靠性、便利性和安全性是客户偏爱包裹储物柜的主要驱动因素。此外，易用性、有用性、服务质量、成本和位置等因素被发现可以预测消费者对包裹储物柜的偏好和体验。本研究整合了各种理论，包括与供应链管理、消费者行为和技术接受相关的理论，并讨论了先进的技术，为提高越南智能储物柜的采用提供了全面的框架。实证研究结果为促进包裹储物柜的采用提供了有价值的见解，同时考虑了共同的文化背景和技术进步。
