Fitzgerald Sandra, Chronister Julie, Zheng Qi Michael, Chou Chih-Chin
Department of Counseling, San Francisco State University, 1600 Holloway Avenue, San Francisco, CA, 94132, USA.
Felton Institute, San Francisco, CA, USA.
Community Ment Health J. 2025 Feb;61(2):314-328. doi: 10.1007/s10597-024-01349-5. Epub 2024 Sep 4.
This study sought to understand the unique types of social support salient to mental health service-users from the perspective of case managers. The sample consisted of case managers working in county mental health agencies in the southwest and west coast. Data was gathered from three focus groups and analyzed using NVivo 10 and Consensual Qualitative Research. Six themes were described including relational support, consistency support, validation and affirmation support, social connection support, day-to-day living support and vocational support. While the social support domains described in this study share conceptual underpinnings with traditional conceptualizations of support, our findings reveal unique types of support from the perspective of case managers. Findings from this study offer an important perspective-case managers-to the extant body of research investigating the meaning of social support for people with lived mental health experiences. Of particular interest is the finding that relational support, affirmative and validation support, and consistency support are salient case manager functions.
本研究旨在从个案管理者的角度了解对心理健康服务使用者而言至关重要的独特社会支持类型。样本包括在美国西南部和西海岸的县心理健康机构工作的个案管理者。数据通过三个焦点小组收集,并使用NVivo 10和共识定性研究方法进行分析。研究描述了六个主题,包括关系支持、一致性支持、认可与肯定支持、社会联系支持、日常生活支持和职业支持。虽然本研究中描述的社会支持领域与传统的支持概念有共同的概念基础,但我们的研究结果揭示了从个案管理者角度来看的独特支持类型。本研究的结果为现有的关于社会支持对有心理健康经历者意义的研究主体提供了一个重要视角——个案管理者视角。特别值得关注的是,关系支持、肯定与认可支持以及一致性支持是显著的个案管理者职能这一发现。
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