护士工作量、工作倦怠、离职意愿与医疗质量之间关系的调节作用。
Moderating role of relationships between workloads, job burnout, turnover intention, and healthcare quality among nurses.
机构信息
Faculty of Nursing, Al-Zaytoonah University of Jordan, Amman, Jordan.
College of Nursing, Riyadh Elm University, Riyadh, Saudi Arabia.
出版信息
BMC Psychol. 2024 Sep 19;12(1):495. doi: 10.1186/s40359-024-01891-7.
BACKGROUND
In Jordan, nurses consider a primary providers of direct patient care, and play a multifaceted role in ensuring healthcare quality. The study aimed to examines the moderating effect of job satisfaction in the relationship between workload and healthcare quality, job burnout and healthcare quality, and turnover intention and healthcare quality.
METHODS
A cross-sectional research approach was adopted among 311 from Registered Nurses (RN) across Jordanian hospitals. Job satisfaction, workload scale and job burnout scale were shared between March and April 2023.
RESULTS
The overall findings indicate that workload, job burnout, and turnover intention are negatively and significantly related to healthcare quality, and that job satisfaction moderates the relationship between workload and healthcare quality, job burnout and healthcare quality, and turnover intention and healthcare quality. These findings have broad implications for healthcare organizations, emphasizing the pivotal role of job satisfaction in mitigating the negative effects of workload, burnout, and turnover intentions among nurses.
CONSULSION
Strategies to enhance job satisfaction, such as reducing work-related stress and fostering supportive work environments, should be prioritized by healthcare policymakers and institutions to ensure the delivery of high-quality patient care.
背景
在约旦，护士被认为是直接提供患者护理的主要提供者，并在确保医疗保健质量方面发挥着多方面的作用。本研究旨在探讨工作满意度在工作量与医疗保健质量、工作倦怠与医疗保健质量以及离职意愿与医疗保健质量之间关系中的调节作用。
方法
采用横断面研究方法，对 2023 年 3 月至 4 月间来自约旦医院的 311 名注册护士进行了调查。工作满意度、工作量量表和工作倦怠量表在研究期间被共享。
结果
总体研究结果表明，工作量、工作倦怠和离职意愿与医疗保健质量呈显著负相关，而工作满意度则调节了工作量与医疗保健质量、工作倦怠与医疗保健质量以及离职意愿与医疗保健质量之间的关系。这些发现对医疗保健组织具有广泛的意义，强调了工作满意度在减轻护士工作量、倦怠和离职意愿的负面影响方面的关键作用。
结论
医疗保健政策制定者和机构应优先考虑采取策略来提高工作满意度，如减轻与工作相关的压力和营造支持性的工作环境，以确保提供高质量的患者护理。
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