College of Medicine, The Catholic University of Korea, Seoul, Republic of Korea.
Department of Occupational and Environmental Medicine, College of Medicine, Dong-A University, Busan, Republic of Korea.
J Occup Health. 2024 Jan 4;66(1). doi: 10.1093/joccuh/uiae057.
This study explored the association of emotional labor and workplace violence with health-related productivity loss (HRPL).
We used the initial dataset from a survey known as the Korean Work, Sleep, and Health Study, an ongoing nationwide panel study initiated in 2022. To assess emotional labor, the study included 2386 workers who worked in customer service. The Korean Workplace Violence Scale-13 and the Korean Emotional Labour Scale-11 were used to assess the level of exposure to workplace violence, and the intensity of emotional labor, respectively. The Work Productivity and Activity Impairment Questionnaire was used to measure HRPL, including absenteeism and presenteeism. We examined differences in HRPL based on workplace violence and emotional labor using generalized linear regression models.
HRPL increased with an increase in workplace violence and emotional labor scores. Notably, the mean HRPL was highest in the high-risk groups for both workplace violence and emotional labor. The mean HRPL increased as the number of "high-risk" components for workplace violence and emotional labor increased. All the workplace violence and emotional labor components exhibited higher HRPL in the "high-risk" groups compared with the "low-risk" groups.
Our study showed that both emotional labor and workplace violence are associated with reduced productivity.
本研究旨在探讨情绪劳动和工作场所暴力与健康相关生产力损失（HRPL）之间的关系。
我们使用了一项名为“韩国工作、睡眠和健康研究”的调查的初始数据集，这是一项于 2022 年启动的全国性面板研究。为了评估情绪劳动，该研究包括了 2386 名从事客户服务工作的员工。使用韩国工作场所暴力量表-13 和韩国情绪劳动量表-11 分别评估工作场所暴力和情绪劳动的暴露水平和强度。使用工作生产力和活动障碍问卷来衡量 HRPL，包括旷工和在职病假。我们使用广义线性回归模型检查了基于工作场所暴力和情绪劳动的 HRPL 差异。
HRPL 随着工作场所暴力和情绪劳动得分的增加而增加。值得注意的是，在工作场所暴力和情绪劳动的高风险组中，HRPL 的平均值最高。随着工作场所暴力和情绪劳动“高风险”因素数量的增加，HRPL 的平均值也随之增加。与“低风险”组相比，所有工作场所暴力和情绪劳动因素在“高风险”组中都表现出更高的 HRPL。
我们的研究表明，情绪劳动和工作场所暴力都与生产力下降有关。
