Saei Elham, Lee Raymond T
Department of Psychology, Shahid Chamran University, Ahvaz, Iran.
Department of Business Administration, Asper School of Business, University of Manitoba, Winnipeg, Canada.
Int J Nurs Stud Adv. 2024 Oct 15;7:100249. doi: 10.1016/j.ijnsa.2024.100249. eCollection 2024 Dec.
Our study of nurses in Tehran was conducted in June of 2020, when the lockdown from the pandemic had been implemented. Nurses had been faced with how to effectively manage their own emotion responses during patientcare.
Our study aims to evaluate how psychological and social resources were jointly related to the use of emotional labor through surface acting and deep acting among nurses at public hospitals.
The study design was a single-wave, cross-sectional self-report questionnaire survey containing validated measures where the nurses reported on their work experiences during the pandemic.
The participants came from five out of 50 public hospitals within Tehran
Of the 250 nurses chosen by using multi-stage randomly sampling, 224 were retained after listwise deletion of missing data and outliers.
Through a survey questionnaire, participants responded to scale measures of psychological hardiness, social support, and emotional labor to investigate the joint impact of hardiness and social support on emotional labor. Their responses provided information on the (1) validity and reliability of all variables, and (2) the hypothesized structural relations, using -AMOS 22 software.
Challenge and control were related to social support; coworker sympathy and supervisory support were related to surface acting; coworker sympathy was related to deep acting. Under strong support, high hardiness was most negatively related to surface acting and positively related to deep acting.
Through coworker and supervisory support, hardiness became an effective means for nurses to regulate their own emotions during interactions to enhance patientcare.
我们对德黑兰护士的研究于2020年6月进行，当时疫情封锁已经实施。护士们面临着如何在护理患者过程中有效管理自己的情绪反应。
我们的研究旨在评估公立医院护士的心理和社会资源如何通过表层扮演和深层扮演与情绪劳动的运用共同相关。
研究设计为单波横断面自填式问卷调查，包含经过验证的测量方法，护士们报告了他们在疫情期间的工作经历。
参与者来自德黑兰50家公立医院中的5家。
通过多阶段随机抽样选取的250名护士中，在逐一删除缺失数据和异常值后，保留了224名。
通过调查问卷，参与者对心理韧性、社会支持和情绪劳动的量表进行了回答，以调查韧性和社会支持对情绪劳动的联合影响。他们的回答提供了关于（1）所有变量的有效性和可靠性，以及（2）假设的结构关系的信息，使用AMOS 22软件。
挑战和控制与社会支持相关；同事同情和上级支持与表层扮演相关；同事同情与深层扮演相关。在强大的支持下，高心理韧性与表层扮演的负相关程度最高，与深层扮演的正相关程度最高。
通过同事和上级的支持，心理韧性成为护士在互动过程中调节自身情绪以提高患者护理质量的有效手段。
