Department of Educational Psychology and Counseling, National Tsing Hua University, 521 Nanda Rd, Hsinchu City, Taiwan.
BMC Psychol. 2024 Nov 18;12(1):672. doi: 10.1186/s40359-024-02167-w.
The present study adopted a meta-analysis design that incorporated structural equation modeling to explore the relationships between emotional labor (EL), job burnout (JB), and emotional intelligence (EI), and enable model validation. The results revealed that EL and JB were significantly and positively correlated, that EI was significantly and positively correlated with EL, and that EI was significantly and negatively correlated with JB. The SEM parameter estimation values were all positive, reaching the level of significance and meeting the basic fit criteria. The total effect size of EL on JB was 0.289, which was equal to the sum of the direct and indirect effect sizes (0.371-0.082). This result indicated that EL affected JB through EI, validating the presence of a moderating effect. Finally, the results were discussed, and practical suggestions were proposed.
本研究采用元分析设计，结合结构方程模型，探讨情绪劳动（EL）、工作倦怠（JB）和情绪智力（EI）之间的关系，并进行模型验证。结果表明，EL 和 JB 呈显著正相关，EI 与 EL 呈显著正相关，与 JB 呈显著负相关。SEM 参数估计值均为正，达到显著水平，符合基本拟合标准。EL 对 JB 的总效应大小为 0.289，等于直接和间接效应大小的总和（0.371-0.082）。这一结果表明，EL 通过 EI 影响 JB，验证了调节效应的存在。最后，对结果进行了讨论，并提出了实际建议。
