Hong Eunyoung, Lee Young Sook
Department of Nursing, Gyeongnam National University of Science and Technology, South Korea.
Department of Nursing, Koje College, South Korea.
Int J Nurs Pract. 2016 Dec;22(6):625-632. doi: 10.1111/ijn.12493. Epub 2016 Sep 21.
This study was designed to construct and test the structural equation modelling on nurses' turnover intention including emotional labour, job stress, emotional intelligence and burnout in order to identify the mediating effect of emotional intelligence between those variables. Emotional labour, job stress and burnout increase turnover intention of nurses. However, emotional intelligence is negatively correlated with emotional labour and reduces job stress, burnout and turnover intention. Structural equation modelling was used to analyse the goodness of fit of the hypothetical model of nurses' turnover intention. Research data were collected via questionnaires from 4 to 22 August 2014 and analysed using SPSS version 18.0 and AMOS version 20.0. The model fit indices for the hypothetical model were suitable for recommended. Emotional intelligence has decreasing effect on turnover intention through burnout, although its direct effect on turnover intention is not significant. Emotional intelligence has mediation effect between emotional labour and burnout. This study's results suggest that increasing emotional intelligence might critically decrease nurses' turnover intention by reducing the effect of emotional labour on burnout.
本研究旨在构建并测试关于护士离职意愿的结构方程模型，该模型涵盖情绪劳动、工作压力、情商和职业倦怠，以确定情商在这些变量之间的中介作用。情绪劳动、工作压力和职业倦怠会增加护士的离职意愿。然而，情商与情绪劳动呈负相关，并能减轻工作压力、职业倦怠和离职意愿。采用结构方程模型分析护士离职意愿假设模型的拟合优度。研究数据通过问卷调查于2014年8月4日至22日收集，并使用SPSS 18.0版和AMOS 20.0版进行分析。假设模型的模型拟合指数适合推荐标准。情商通过职业倦怠对离职意愿有递减效应，尽管其对离职意愿的直接效应不显著。情商在情绪劳动和职业倦怠之间起中介作用。本研究结果表明，提高情商可能通过减少情绪劳动对职业倦怠的影响，从而显著降低护士的离职意愿。
