护士和医疗技术人员的软技能知识水平：一项探索性研究。
Level of knowledge of nurses and healthcare technicians regarding soft skills: An exploratory study.
机构信息
Université Mohamed V, Faculté de Médecine et de Pharmacie, Laboratoire de Biologie Orale et Biotechnologie, Rabat, Maroc.
Université Mohamed V, Faculté de Médecine Dentaire, Laboratoire de Biologie Orale et Biotechnologie, Rabat, Maroc.
出版信息
Rev Esc Enferm USP. 2024 Nov 11;58:e20240124. doi: 10.1590/1980-220X-REEUSP-2024-0124en. eCollection 2024.
OBJECTIVE
To assess the knowledge level of nurses and healthcare technicians regarding soft skills (SS) and to identify the most crucial SS.
METHOD
This is a quantitative exploratory study with an analytical focus, encompassing 350 nurses and healthcare technicians in the Souss-Massa region.
RESULTS
Approximately half of participants (49.7%) exhibited some understanding of SS, with only 12.3% having received any training on the subject. According to participants, the top 10 SS are communication, teamwork, stress management, problem-solving, conflict management, honesty, decision-making, adaptability, lifelong learning, and confidence. Additionally, the prediction model indicates a significant association between SS knowledge and experience (p < 0.001), academic level (p < 0.001), and SS training (p < 0.001).
CONCLUSION
Nurses and healthcare technicians possess knowledge of SS despite the absence of formal training. Identifying the most important SS in this field is, therefore, invaluable for integration into training programmes for both healthcare professionals and students. Furthermore, additional studies are recommended on SS development and assessment.
目的
评估护士和医疗技术人员在软技能（SS）方面的知识水平，并确定最关键的 SS。
方法
这是一项定量探索性研究，具有分析重点，包括苏斯-马萨地区的 350 名护士和医疗技术人员。
结果
约一半的参与者（49.7%）对 SS 有一定的了解，只有 12.3%的人接受过相关培训。根据参与者的说法，排名前十的 SS 是沟通、团队合作、压力管理、解决问题、冲突管理、诚实、决策、适应能力、终身学习和信心。此外，预测模型表明 SS 知识与经验（p < 0.001）、学历（p < 0.001）和 SS 培训（p < 0.001）之间存在显著关联。
结论
尽管缺乏正式培训，护士和医疗技术人员仍具备 SS 知识。因此，确定该领域最重要的 SS 对于将其纳入医疗保健专业人员和学生的培训计划非常重要。此外，建议对 SS 发展和评估进行更多研究。
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