Shaik Noor Fathima, Do David, Rosin Roy
Department of Neurology, Penn Medicine, University of Pennsylvania, Philadelphia, PA, USA.
J Patient Exp. 2024 Dec 9;11:23743735241302936. doi: 10.1177/23743735241302936. eCollection 2024.
A patient's hospital stay is too often wrapped in fear and worry. Healthcare leaders have emphasized the immense need to improve patient experience and address patients' individual needs. In addition to helping with the medical aspect of healing, we believe health systems can encourage and empower providers to perform acts of kindness to help elevate the otherwise stressful experience of being hospitalized. We describe an initiative focused on tailoring joyful surprises, like unexpected gifts, to help support both patients and clinicians, aiming to improve patient experience and satisfaction while reducing provider burnout. In sharing the stories of the interactions between the providers and patients, it is clear that not only has this program brought joy to our patients, but that it has also helped reconnect our providers with their sense of meaning and purpose in caring for people and meeting their needs. Thus, we herein describe a patient-centered initiative that enables healthcare providers to provide unique and joyful surprises for their patients in a manner that is readily scalable, cost-effective, accessible, and deeply impactful.
患者的住院时光常常笼罩在恐惧和担忧之中。医疗保健领域的领导者们已着重强调了改善患者体验以及满足患者个体需求的迫切性。除了在治疗的医疗层面提供帮助外，我们认为医疗系统能够鼓励并促使医护人员做出善举，以帮助缓解住院时原本充满压力的体验。我们描述了一项倡议，该倡议专注于定制诸如意外礼物之类的惊喜，以帮助支持患者和临床医生，旨在改善患者体验和满意度，同时减轻医护人员的职业倦怠。在分享医护人员与患者之间互动的故事时，很明显，这个项目不仅给我们的患者带来了欢乐，还帮助医护人员重新找回了他们在关爱患者和满足患者需求过程中的意义感和使命感。因此，我们在此描述一项以患者为中心的倡议，该倡议使医疗保健提供者能够以易于扩展、成本效益高、可及且影响深远的方式为患者提供独特而欢乐的惊喜。
