Mabunda Nkhensani Florence
Department of Nursing Science, School of Health Care Sciences, Sefako Makgatho Health Sciences University, Molotlegi St, Ga-Rankuwa Zone 1, Ga-Rankuwa 0208, South Africa.
Healthcare (Basel). 2024 Nov 29;12(23):2402. doi: 10.3390/healthcare12232402.
Batho Pele is a South African legislative framework initiative introduced to improve the overall delivery of public services. The framework was introduced in 1997 and aimed at bringing a comprehensive transformation of the work ethics of all public servants, including health workers, at all levels of health hospitals. The study aims to investigate nurses' perceptions of implementing Batho Pele principles in selected mental health hospitals. A quantitative descriptive survey design using a self-administered questionnaire was used to collect data. Probability-stratified random sampling was used to select the sample of 230 from the population of nurses. Statistical Package for the Social Sciences (SPSS) version 23 was used to analyze descriptive data. The study showed that lack of knowledge, communication and practical skills, and human and material resources negatively affect the effective implementation of Batho Pele principles in the care of mental health service users. The Batho Pele principles are insufficiently implemented in mental health hospitals due to a shortage of staff to facilitate the implementation of Batho Pele principles. The researcher recommended an in-service program to train nurses in implementing Batho Pele principles to enhance the provision of exemplary mental health services.
“巴索·佩莱”是南非一项立法框架倡议，旨在改善公共服务的整体提供情况。该框架于1997年推出，旨在全面转变包括各级医疗卫生机构工作人员（包括医护人员）在内的所有公务员的职业道德。本研究旨在调查选定的精神卫生医院护士对实施“巴索·佩莱”原则的看法。采用自行填写问卷的定量描述性调查设计来收集数据。使用概率分层随机抽样从护士群体中选取230名样本。使用社会科学统计软件包（SPSS）23版来分析描述性数据。研究表明，知识、沟通和实践技能的缺乏以及人力和物力资源不足对在精神卫生服务使用者护理中有效实施“巴索·佩莱”原则产生负面影响。由于缺乏促进“巴索·佩莱”原则实施的工作人员，精神卫生医院对该原则的实施不够充分。研究人员建议开展在职培训项目，培训护士实施“巴索·佩莱”原则，以加强提供模范精神卫生服务。
