Davidson Louise, Carter Holly, Drury John, Amlôt Richard, Haslam S Alexander
School of Psychology, University of Sussex, Brighton, UK.
Behavioural Science and Insights Unit, UK Health Security Agency, Porton Down, UK.
Policing Soc. 2024 Jul 9;35(1):118-134. doi: 10.1080/10439463.2024.2374834. eCollection 2025.
Previous research has shown ongoing difficulties between Police, Fire and Rescue, and Ambulance Service responders during multi-agency emergencies. Recently, researchers have used the Social Identity Approach to gain insight into these challenges, offering a psychological framework for understanding relations within and between response organisations. This study builds upon previous work by engaging responders from the emergency services in six discussion-based exercises. By analysing participants' identity levels and their perceptions of joint working performance, we found a positive association between shared identity and interoperability. Analysis of the discussion transcripts highlighted areas where joint working faced obstacles, such as the use of organisation-specific terminology. Furthermore focus group discussions after the exercise revealed key factors linking shared identity to effective multi-agency response, including increased motivation to collaborate and increased trust and respect. This research deepens our understanding of multi-agency working from a social identity perspective, highlighting the importance of shared identity in enhancing joint efforts. Practical implications are addressed.
先前的研究表明，在多机构应急事件中，警察、消防救援和救护服务人员之间一直存在困难。最近，研究人员运用社会认同方法来深入了解这些挑战，提供了一个用于理解应急组织内部及相互之间关系的心理框架。本研究基于先前的工作，让来自应急服务部门的人员参与了六项基于讨论的活动。通过分析参与者的认同水平及其对联合工作表现的看法，我们发现共享认同与协同能力之间存在正相关。对讨论记录的分析突出了联合工作面临障碍的领域，比如使用特定组织的术语。此外，活动后的焦点小组讨论揭示了将共享认同与有效的多机构应对联系起来的关键因素，包括增强合作动机以及增进信任和尊重。这项研究从社会认同角度加深了我们对多机构协作的理解，强调了共享认同在加强联合行动方面的重要性。文中还探讨了实际意义。
