Cakiroglu Demet, Isıkhan Selen Yılmaz, Coskun Hamit
Vocational and Higher School of Social Sciences, Hacettepe University, 06100 Ankara, Türkiye.
Department of Psychology, Faculty of Arts and Science, Bolu Abant İzzet Baysal University, 14030 Bolu, Türkiye.
Behav Sci (Basel). 2024 Dec 5;14(12):1167. doi: 10.3390/bs14121167.
This study aimed to examine the relationship between resilience and the hope levels of healthcare workers who have experienced the COVID-19 pandemic, the effects of resilience and gender on individual performance, the effects of hope levels on individual performance, and aimed to determine whether hope mediated the effect of resilience on individual performance. This was a descriptive cross-sectional study. The psychological resilience, hope, and individual performance of healthcare workers affiliated with the Istanbul Provincial Health Directorate were obtained from online questionnaires completed by participants between April 2021 and August 2021. This purpose was served by the Brief Resilience Scale, the continuous hope scale, and the Individual Performance Scales. A hierarchical regression analysis, mediation analysis, and moderation analysis were performed on 412 healthcare workers to test the hypotheses. There was a significant relationship between resilience and hope levels among healthcare professionals. Healthcare professionals' levels of resilience and hope also had significant effects on their individual performance. The indirect effect of healthcare professionals' psychological resilience levels on their individual performance through hope was not significant. Gender also had a significant effect on resilience, hope, and agency thinking. Men's mean scores for resilience, hope, and agency thinking are higher than women's. The findings show that employees with high hope and resilience are more likely to recover from stressful situations and display better individual performance. This study has significant implications for the advancement of the field of psychosocial assessment of healthcare workers in times of health crisis. It offers both a practical and a theoretical perspective on the effects of hope and resilience on employee performance as psychological capital that can help all healthcare managers and employees, especially in times of crisis such as the COVID-19 pandemic. It can be said that hope is more important than resilience in terms of its propensity to enhance individuals' performance. Our findings suggest that employees with high levels of hope and resilience are more likely to recover from stressful situations and achieve better personal performance. Organizations should focus more on hope and resilience by promoting positive attitudes among employees and managers to improve their ability to cope with crises.
本研究旨在探讨经历过新冠疫情的医护人员的心理韧性与希望水平之间的关系、心理韧性和性别对个人绩效的影响、希望水平对个人绩效的影响，并确定希望是否介导了心理韧性对个人绩效的影响。这是一项描述性横断面研究。通过参与者在2021年4月至2021年8月期间完成的在线问卷，获取了伊斯坦布尔省卫生局下属医护人员的心理韧性、希望和个人绩效情况。使用简易心理韧性量表、持续希望量表和个人绩效量表来达成这一目的。对412名医护人员进行了层次回归分析、中介分析和调节分析以检验假设。医护专业人员的心理韧性与希望水平之间存在显著关系。医护专业人员的心理韧性和希望水平对其个人绩效也有显著影响。医护专业人员的心理韧性水平通过希望对其个人绩效的间接影响不显著。性别对心理韧性、希望和能动性思维也有显著影响。男性在心理韧性、希望和能动性思维方面的平均得分高于女性。研究结果表明，希望和心理韧性水平高的员工更有可能从压力情境中恢复过来，并展现出更好的个人绩效。本研究对健康危机时期医护人员心理社会评估领域的发展具有重要意义。它从实践和理论角度提供了关于希望和心理韧性作为心理资本对员工绩效影响的观点，这有助于所有医护管理人员和员工，尤其是在新冠疫情等危机时期。可以说，就提升个人绩效的倾向而言，希望比心理韧性更重要。我们的研究结果表明，希望和心理韧性水平高的员工更有可能从压力情境中恢复过来，并取得更好的个人绩效。组织应通过促进员工和管理人员的积极态度，更多地关注希望和心理韧性，以提高他们应对危机的能力。
