Alharazi Ruba M, Abdulrahim Rahaf J, Mazuzah Alhanouf H, Almutairi Reem M, Almutary Hayfa, Alhofaian Aisha
Medical Surgical Nursing Department, Faculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi Arabia.
Faculty of Nursing, King Abdulaziz University, Jeddah 21589, Saudi Arabia.
Clin Pract. 2025 Jan 14;15(1):19. doi: 10.3390/clinpract15010019.
Effective communication between nurses and patients plays a crucial role in the delivery of quality healthcare services, especially when caring for patients from diverse cultural backgrounds. It fosters trust, understanding, and collaboration and contributes to better health outcomes and satisfactory nurse-patient relationships. The aim of the study is to assess the factors and barriers affecting nurses' communication when providing care for patients from diverse cultural backgrounds in Jeddah, Saudi Arabia. A cross-sectional quantitative descriptive design is used with an online survey instrument. The study involved registered nurses employed in Jeddah's hospitals. The study utilized a convenience sample for data collection and used the latest version of the statistical package for the social sciences (SPSS version 21) for data entry and analysis. A study of 367 participants found significant barriers to nurse-patient communication, with a mean score of 2.84 on a three-point scale. Key challenges included language differences between nurses and patients with a mean score of 2.87, and cultural and religious differences with a mean score of 2.83 and 2.81, as well as nurses' communication skills, attitudes, and self-confidence and patients' awareness, attitudes, and resistance to communication. The multifaceted nature of these barriers emphasizes the need for targeted interventions to improve nurse-patient interactions and enhance care quality. The study highlights the impact of various factors on effective communication between nurses and patients, emphasizing the need for nurses to develop their communication skills and to receive adequate training from nursing officials.
护士与患者之间的有效沟通在提供高质量医疗服务中起着至关重要的作用，尤其是在护理来自不同文化背景的患者时。它促进信任、理解与协作，并有助于取得更好的健康结果以及建立令人满意的护患关系。本研究的目的是评估在沙特阿拉伯吉达为来自不同文化背景的患者提供护理时影响护士沟通的因素和障碍。采用横断面定量描述性设计，并使用在线调查问卷工具。该研究涉及吉达各医院的注册护士。本研究采用便利抽样进行数据收集，并使用社会科学统计软件包的最新版本（SPSS 21版）进行数据录入和分析。一项针对367名参与者的研究发现，护患沟通存在重大障碍，在三分制量表上的平均得分为2.84分。主要挑战包括护士与患者之间的语言差异（平均得分2.87分）、文化和宗教差异（平均得分2.83分和2.81分），以及护士的沟通技巧、态度和自信，还有患者的意识、态度和沟通抵触情绪。这些障碍的多面性强调了需要有针对性的干预措施来改善护患互动并提高护理质量。该研究突出了各种因素对护士与患者之间有效沟通的影响，强调护士需要提高其沟通技巧并接受护理管理人员的充分培训。
