Alodhialah Abdulaziz M
Department of Medical Surgical Nursing, College of Nursing, King Saud University, Riyadh, 11451, Saudi Arabia.
BMC Nurs. 2025 Aug 27;24(1):1120. doi: 10.1186/s12912-025-03780-9.
Oncology nursing involves intense emotional demands, requiring nurses to balance complex clinical responsibilities with empathetic, patient-centered communication (PCC). Burnout among oncology nurses is associated with diminished communication quality, while emotional intelligence (EI) has emerged as a potential protective factor. However, limited research has explored how EI interacts with burnout to influence PCC, particularly in Middle Eastern healthcare settings.
A cross-sectional study was conducted among 172 oncology nurses in three tertiary hospitals in Riyadh, Saudi Arabia. Participants completed Arabic versions of the Schutte Self-Report Emotional Intelligence Test, the Copenhagen Burnout Inventory, and the Patient-Centered Communication Questionnaire. Data were analyzed using descriptive statistics, Pearson correlation, multiple linear regression, and moderation analysis via PROCESS macro.
EI was positively associated with PCC (r = 0.45, p < 0.001) and negatively associated with personal (r = - 0.41), work-related (r = - 0.38), and client-related burnout (r = - 0.33) (all p < 0.001). In the regression model, EI significantly predicted higher PCC (B = 0.26, p = 0.001), while personal (B = - 0.32, p = 0.004) and work-related burnout (B = - 0.23, p = 0.011) predicted lower PCC. Client-related burnout showed a non-significant trend (B = - 0.18, p = 0.076). The model explained 37.3% of the variance in PCC (F(4,167) = 24.2, p < 0.001, R² = 0.373). EI significantly moderated the effects of all three burnout dimensions on PCC, suggesting a buffering effect.
EI plays a critical role in reducing the negative impact of burnout on PCC among oncology nurses. Integrating EI development into professional training and wellness initiatives may enhance both communication quality and nurse well-being in emotionally demanding care settings.
肿瘤护理涉及强烈的情感需求，要求护士在履行复杂的临床职责时，还要进行富有同理心、以患者为中心的沟通（PCC）。肿瘤护士的职业倦怠与沟通质量下降有关，而情商（EI）已成为一种潜在的保护因素。然而，关于EI如何与职业倦怠相互作用以影响PCC的研究有限，尤其是在中东医疗环境中。
在沙特阿拉伯利雅得的三家三级医院对172名肿瘤护士进行了一项横断面研究。参与者完成了阿拉伯语版的舒特自我报告情商测试、哥本哈根职业倦怠量表和以患者为中心的沟通问卷。使用描述性统计、皮尔逊相关性分析、多元线性回归以及通过PROCESS宏进行调节分析来分析数据。
EI与PCC呈正相关（r = 0.45，p < 0.001），与个人倦怠（r = -0.41）、工作相关倦怠（r = -0.38）和与患者相关的倦怠（r = -0.33）呈负相关（所有p < 0.001）。在回归模型中，EI显著预测了更高的PCC（B = 0.26，p = 0.001），而个人倦怠（B = -0.32，p = 0.004）和工作相关倦怠（B = -0.23，p = 0.011）预测了更低的PCC。与患者相关的倦怠显示出不显著的趋势（B = -0.18，p = 0.076）。该模型解释了PCC中37.3%的方差（F(4,167) = 24.2，p < 0.001，R² = 0.373）。EI显著调节了所有三个倦怠维度对PCC的影响，表明具有缓冲作用。
EI在减少职业倦怠对肿瘤护士PCC的负面影响方面起着关键作用。将EI发展纳入专业培训和健康计划可能会提高在情感需求高的护理环境中的沟通质量和护士的幸福感。
