Suzuki Satoru, Imaoka Noriaki, Ando Takeshi, Uchida Misako, Suzuki Kenji
Robot Promotion Office, Manufacturing Innovation Division, Panasonic Holdings Corporation, Kadoma, Osaka, Japan.
Artificial Intelligence Laboratory, University of Tsukuba, Tsukuba, Ibaraki, Japan.
PLoS One. 2025 Jan 30;20(1):e0316240. doi: 10.1371/journal.pone.0316240. eCollection 2025.
A range of devices and technologies are available to mediate social connections between geographically distant people. Some of these methods exploit awareness information to enhance the connectedness of distant users. However, the effect of user traits on the experience of interpersonal communication through awareness systems remains unclear. In this study, we explored the relationship between user empathy and the experience of interpersonal communication mediated by a paired robot able to convey user awareness information. We conducted an experiment to facilitate communication among distant family members using the paired robot over the course of 1 week. Participants' empathy level and their experience of the communication were assessed using questionnaires. The findings indicated that individuals with higher empathy can better interpret their partner's situation and feelings from the awareness information.
一系列设备和技术可用于在地理位置相隔较远的人之间建立社交联系。其中一些方法利用感知信息来增强远程用户之间的联系。然而，用户特质对通过感知系统进行人际沟通体验的影响仍不明确。在本研究中，我们探讨了用户同理心与由能够传达用户感知信息的配对机器人介导的人际沟通体验之间的关系。我们进行了一项实验，在为期1周的时间里使用配对机器人促进远方家庭成员之间的沟通。通过问卷调查评估参与者的同理心水平及其沟通体验。研究结果表明，同理心较高的个体能够更好地从感知信息中解读其伴侣的处境和感受。
