Singh Anurag, Bodhi Rahul
Department of Management Studies, BITS, Pilani (Dubai), India.
School of Business, UPES, Knowledge Acres, Dehradun, India.
Acta Psychol (Amst). 2025 Apr;254:104844. doi: 10.1016/j.actpsy.2025.104844. Epub 2025 Feb 24.
This study intended to explore the pivotal role of mindfulness in fostering workplace harmony in the Indian hospitality industry. The present study examines how workplace incivility intensifies conflict and aggression at the workplace. Moreover, the mediating role of workplace conflict in the association between incivility and aggression has been examined. Furthermore, the moderating role of mindfulness in incivility, conflict, and aggression has been examined. Data were collected through a two-wave survey from 359 employees working in 3-4 star hotels in India and analysed through SmartPLS (v4.0). The results have revealed that workplace incivility significantly and positively affects conflict and aggression. Workplace conflict also emerged as a critical mediator in the incivility-aggression relationship. Mindfulness significantly moderates between workplace incivility, workplace aggression and workplace conflict. The fuzzy-set qualitative comparative analysis (fsQCA) highlighted the conditions under which mindfulness mitigates the escalation of incivility into conflict and aggression. The research underscores mindfulness as a transformative tool for enhancing workplace dynamics. It offers evidence-based recommendations for embedding mindfulness practices into organizational policies to alleviate the detrimental effects of incivility and promote workplace harmony.
本研究旨在探讨正念在促进印度酒店业工作场所和谐方面的关键作用。本研究考察了工作场所不文明行为如何加剧工作场所的冲突和攻击行为。此外，还考察了工作场所冲突在不文明行为与攻击行为之间的关联中所起的中介作用。此外，还考察了正念在不文明行为、冲突和攻击行为中所起的调节作用。通过两阶段调查收集了印度3-4星级酒店359名员工的数据，并通过SmartPLS（v4.0）进行了分析。结果表明，工作场所不文明行为对冲突和攻击行为有显著的正向影响。工作场所冲突也成为不文明行为与攻击行为关系中的关键中介因素。正念在工作场所不文明行为、工作场所攻击行为和工作场所冲突之间起到显著的调节作用。模糊集定性比较分析（fsQCA）突出了正念减轻不文明行为升级为冲突和攻击行为的条件。该研究强调正念是增强工作场所动态的变革性工具。它为将正念实践纳入组织政策以减轻不文明行为的有害影响并促进工作场所和谐提供了基于证据的建议。
