Sheffield University Management School, University of Sheffield, Sheffield S10 1FL, UK.
Business School, Renmin University of China, Beijing 100872, China.
Int J Environ Res Public Health. 2022 Dec 3;19(23):16209. doi: 10.3390/ijerph192316209.
Incivility is a growing concern for researchers and practitioners alike, yet we know little about how the team context is related to the way that employees respond to it. In this study, we examined the role of team mindfulness and its direct and buffering effects on individual-level promotion- and prevention-focused emotional coping. We also examined how these forms of coping were related to individual work engagement. In a temporally lagged study of 73 hospital teams (involving 440 team members), multi-level analyses showed that team mindfulness was directly negatively associated with individual-level prevention-focused emotional coping (behavioral disengagement, denial, and venting); however, it was not positively related to individual-level promotion-focused forms of coping (positive reframing and acceptance). In addition, a cross-level interaction effect was identified whereby team mindfulness reduced the positive relationship between incivility and venting, meaning there was less individual-level venting following incivility in the context of higher team mindfulness. These findings may have implications for work engagement, which was shown to be negatively related to venting and behavioral disengagement. Our findings are useful for managers of teams that regularly experience customer incivility as it uncovers how they can develop a team context that discourages ineffective coping responses.
无礼行为越来越引起研究人员和从业者的关注，但我们对团队环境与员工对无礼行为的反应方式之间的关系知之甚少。在这项研究中，我们考察了团队正念及其对个体层面促进和预防聚焦情绪应对的直接和缓冲作用。我们还考察了这些应对方式如何与个体工作投入相关。在一项对 73 个医院团队（涉及 440 名团队成员）的时间滞后研究中，多层次分析表明，团队正念与个体层面预防聚焦情绪应对（行为脱离、否认和发泄）直接负相关；然而，它与个体层面促进聚焦的应对方式（积极重塑和接受）没有正相关。此外，还确定了一个交叉水平的交互效应，即团队正念降低了无礼行为和发泄之间的正相关关系，这意味着在团队正念较高的情况下，无礼行为后个体层面的发泄行为较少。这些发现可能对工作投入有影响，工作投入与发泄和行为脱离呈负相关。我们的研究结果对于经常经历客户无礼行为的团队经理很有用，因为它揭示了他们如何营造一种不鼓励无效应对的团队环境。
