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在三级医院使用患者门户网站增强患者参与度和患者生成数据的可行性。

Feasibility of Using Patient Portal to Enhance Patient Engagement and Patient-Generated Data in Tertiary Hospital.

作者信息

Alfurayh Ghaliah H, Alanazi Abdullah T, Aldalham Hanin S

机构信息

King Faisal Specialist Hospital & Research Centre, Riyadh 12713, Saudi Arabia.

出版信息

Healthcare (Basel). 2025 Feb 27;13(5):518. doi: 10.3390/healthcare13050518.

DOI:10.3390/healthcare13050518
PMID:40077079
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11899350/
Abstract

OBJECTIVES

This study aimed to evaluate the experiences of patients using a patient portal at a tertiary hospital in Riyadh, Saudi Arabia, focusing on engagement, usability, and patient-generated data.

METHODS

A descriptive cross-sectional study was conducted using an online survey distributed to 244 patients using the patient portal between September and December 2023. Data collected included sociodemographic characteristics, health literacy, internet and smartphone usage, and patient engagement with the portal.

RESULTS

Among the 244 respondents, 99.6% were smartphone users, and 85% reported using the patient portal. The most frequently used functionalities included scheduling appointments (60.1%) and viewing laboratory results. Significant associations were found between general satisfaction and perceptions of ease of login, information comprehension, and increased engagement ( < 0.05). High satisfaction was reported among those updating personal information (88.6%) and allergy status (78.1%) through the portal. Barriers to use included internet access limitations and privacy concerns. Age significantly influenced the need for training to enhance portal usage ( < 0.05).

CONCLUSIONS

Patient engagement with the portal was high, indicating its potential as a tool for enhancing healthcare delivery. Improving usability, addressing identified barriers, and providing tailored training could further optimize patient engagement and utilization of health services.

摘要

目的

本研究旨在评估沙特阿拉伯利雅得一家三级医院患者使用患者门户网站的体验，重点关注参与度、可用性和患者生成的数据。

方法

采用描述性横断面研究，通过在线调查对2023年9月至12月期间使用患者门户网站的244名患者进行调查。收集的数据包括社会人口统计学特征、健康素养、互联网和智能手机使用情况以及患者与门户网站的互动情况。

结果

在244名受访者中，99.6%是智能手机用户，85%报告使用过患者门户网站。最常使用的功能包括预约挂号（60.1%）和查看检查结果。总体满意度与登录便捷性、信息理解和参与度提高之间存在显著关联（<0.05）。通过门户网站更新个人信息（88.6%）和过敏状态（78.1%）的患者报告满意度较高。使用的障碍包括互联网接入限制和隐私担忧。年龄对提高门户网站使用所需培训有显著影响（<0.05）。

结论

患者对门户网站的参与度较高，表明其作为改善医疗服务工具的潜力。提高可用性、解决已识别的障碍并提供量身定制的培训可以进一步优化患者参与度和医疗服务利用情况。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/a5be82edc8ad/healthcare-13-00518-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/6f4e6bf45ccd/healthcare-13-00518-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/22ec694ed7a6/healthcare-13-00518-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/bed57b692015/healthcare-13-00518-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/a5be82edc8ad/healthcare-13-00518-g004.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/6f4e6bf45ccd/healthcare-13-00518-g001.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/22ec694ed7a6/healthcare-13-00518-g002.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/bed57b692015/healthcare-13-00518-g003.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2d7f/11899350/a5be82edc8ad/healthcare-13-00518-g004.jpg

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J Med Internet Res. 2022 Dec 27;24(12):e37783. doi: 10.2196/37783.
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Adoption of Patient-Generated Health Data in Oncology: A Report From the NCCN EHR Oncology Advisory Group.肿瘤学中患者生成健康数据的采用：来自 NCCN EHR 肿瘤学咨询小组的报告。
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The impact of electronic health record-integrated patient-generated health data on clinician burnout.
电子健康记录整合患者生成的健康数据对临床医生倦怠的影响。
J Am Med Inform Assoc. 2021 Apr 23;28(5):1051-1056. doi: 10.1093/jamia/ocab017.
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Factors affecting the adoption of e-health system in the Kingdom of Saudi Arabia.影响沙特阿拉伯电子健康系统采用的因素。
Int Health. 2021 Sep 3;13(5):456-470. doi: 10.1093/inthealth/ihaa091.
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Adoption of a Personal Health Record in the Digital Age: Cross-Sectional Study.个人健康记录在数字时代的采用：横断面研究。
J Med Internet Res. 2020 Oct 28;22(10):e22913. doi: 10.2196/22913.
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Barriers to patient, provider, and caregiver adoption and use of electronic personal health records in chronic care: a systematic review.慢性病患者、医护人员和照护者采用和使用电子个人健康记录的障碍：系统综述。
BMC Med Inform Decis Mak. 2020 Jul 8;20(1):153. doi: 10.1186/s12911-020-01159-1.
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Factors that affect the use of electronic personal health records among patients: A systematic review.影响患者使用电子个人健康记录的因素：系统评价。
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