Lee Geraldine, Barisone Michela, Dendale Paul, Jennings Catriona, Jones Hwyel, Kindermans Hanne, Kyriakou Martha, Moons Philip, Scheenaerts Bart, Gibson Irene
School of Nursing and Midwifery, University College Cork, College Road, Cork T12 AK54, Ireland.
Clinical Epidemiology and Research Center, Humanitas Research Hospital, Milan, Via Rita Levi Montalcini 4, Pieve Emanuele (MI) 20072, Italy.
Eur J Cardiovasc Nurs. 2025 Apr 11;24(3):344-351. doi: 10.1093/eurjcn/zvaf020.
The use of respectful communication is essential to establishing a good therapeutic relationship between the healthcare professional (HCP) and the patient. Negative language can adversely affect interactions between the public and HCPs. Person-centred care is advocated in cardiovascular care, but there is lack of information regarding on how communication and respectful language can be applied. The aim of this statement is to explore the concept of respectful language in the delivery of person-centred cardiovascular care and present a working definition of respectful language in the context of healthcare and HCPs. This paper outlines of the role of communication in the delivery of cardiovascular care with critical analysis of the relevant literature. Factors influencing respectful language including ethnicity and culture and the move from the term 'patient' to 'person' are explored. Digital technologies (such as remote monitoring) now play a key role in delivering healthcare and HCPs need to be mindful on how it affects communication. Another important consideration is artificial intelligence and its potential impact on respectful language. Many healthcare providers and organizations have developed plain language documents, and non-technical lay summaries are available for evidence-based guidelines and research. This paper offers suggestions for ensuring best practice in the use of respectful language. Undoubtedly, respectful language is central to delivering person centred care. Every individual HCP involved in providing cardiovascular care can make some changes to their communication. Further education and training in the use of respectful language is needed along with evidence highlighting patient-reported outcomes and experience.
使用尊重性沟通对于在医疗保健专业人员（HCP）和患者之间建立良好的治疗关系至关重要。负面语言会对公众与医疗保健专业人员之间的互动产生不利影响。心血管护理提倡以患者为中心的护理，但缺乏关于如何应用沟通和尊重性语言的信息。本声明的目的是探讨在提供以患者为中心的心血管护理中尊重性语言的概念，并给出在医疗保健和医疗保健专业人员背景下尊重性语言的实用定义。本文概述了沟通在提供心血管护理中的作用，并对相关文献进行了批判性分析。探讨了影响尊重性语言的因素，包括种族和文化以及从“患者”一词到“人”的转变。数字技术（如远程监测）现在在提供医疗保健方面发挥着关键作用，医疗保健专业人员需要留意其对沟通的影响。另一个重要的考虑因素是人工智能及其对尊重性语言的潜在影响。许多医疗保健提供者和组织已经制定了通俗易懂的文件，并且有基于证据的指南和研究的非技术性外行摘要。本文为确保在使用尊重性语言方面的最佳实践提供了建议。毫无疑问，尊重性语言是提供以患者为中心的护理的核心。参与提供心血管护理的每个个体医疗保健专业人员都可以对其沟通方式做出一些改变。需要在使用尊重性语言方面进行进一步的教育和培训，同时需要有突出患者报告的结果和体验的证据。
