Al-Natour Ahlam, Abuziad Lubna
Community and Mental Health Department, School of Nursing, Jordan University of Science and Technology, Irbid, Jordan.
PLoS One. 2025 Apr 29;20(4):e0322704. doi: 10.1371/journal.pone.0322704. eCollection 2025.
Workplace violence represents a critical and alarming crisis in healthcare settings around the globe. This study seeks to shed light on the experiences of Jordanian nurses working in emergency departments, focusing on the forms of workplace violence they encounter, their emotional responses, and their coping strategies.
Utilizing a qualitative descriptive design, we engaged a purposive sample of 24 nurses from two public hospital emergency departments. Data were gathered through in-depth, semi-structured interviews, and analyzed using the seven-step Colaizzi method. Four main powerful themes emerged from the interviews:: (1) the shocking and harsh experience of nurses with WPV, (2) the negative consequences of WPV, (3) nurses feelings toward their experience of WPV, and (4) coping strategies for dealing with WPV.
The ramifications of workplace violence on nurses' physical and mental health are profound, significantly influencing their intentions to remain in their positions. It is imperative for nursing policymakers and hospital leaders to take decisive action against workplace violence. Effective anti-workplace violence policies must be rigorously enforced by hospital authorities to safeguard the health and well-being of emergency nurses, thereby fostering a safer and more supportive healthcare environment for all.
工作场所暴力是全球医疗环境中一个严峻且令人担忧的危机。本研究旨在揭示约旦急诊科护士的经历，重点关注他们所遭遇的工作场所暴力形式、情绪反应及应对策略。
采用定性描述性设计，我们从两家公立医院急诊科选取了24名护士作为有目的的样本。通过深入的半结构化访谈收集数据，并使用七步法Colaizzi方法进行分析。访谈中出现了四个主要有力主题：（1）护士遭受工作场所暴力的震惊和惨痛经历，（2）工作场所暴力的负面后果，（3）护士对其工作场所暴力经历的感受，以及（4）应对工作场所暴力的策略。
工作场所暴力对护士身心健康的影响深远，极大地影响了他们留在岗位的意愿。护理政策制定者和医院领导必须果断采取行动应对工作场所暴力。医院当局必须严格执行有效的反工作场所暴力政策，以保障急诊护士的健康和福祉，从而为所有人营造一个更安全、更具支持性的医疗环境。
