Chen David, Chauhan Kabir, Parsa Rod, Liu Zhihui Amy, Liu Fei-Fei, Mak Ernie, Eng Lawson, Hannon Breffni Louise, Croke Jennifer, Hope Andrew, Fallah-Rad Nazanin, Wong Phillip, Raman Srinivas
Princess Margaret Cancer Centre, Radiation Medicine Program, Toronto, ON, Canada.
Temerty Faculty of Medicine, University of Toronto, Toronto, ON, Canada.
NPJ Digit Med. 2025 May 13;8(1):275. doi: 10.1038/s41746-025-01671-6.
Artificial intelligence chatbots can draft empathetic responses to cancer questions, but how patients perceive chatbot empathy remains unclear. Here, we found that people with cancer rated chatbot responses as more empathetic than physician responses. However, differences between patient and physician perceptions of empathy highlight the need for further research to tailor clinical messaging to better meet patient needs. Chatbots may be effective in generating empathetic template responses to patient questions under clinician oversight.
人工智能聊天机器人可以起草对癌症相关问题的共情回复，但患者如何看待聊天机器人的共情仍不清楚。在这里，我们发现癌症患者认为聊天机器人的回复比医生的回复更具共情力。然而，患者和医生对共情的认知差异凸显了进一步研究的必要性，以便调整临床信息传递方式，更好地满足患者需求。在临床医生的监督下，聊天机器人可能有效地生成针对患者问题的共情模板回复。
