Jones Roland M, Mather Niroshini, Waqar M Umer, Manetsch Madleina, Taylor Chloe, Adamo Vito, Kilada Marco, Gerritsen Cory, Simpson Alexander I F
Forensic Psychiatry Division, Centre for Addiction and Mental Health, Toronto, ON, Canada.
Psychiatry Department, University of Toronto, Toronto, ON, Canada.
Front Psychiatry. 2025 May 14;16:1575157. doi: 10.3389/fpsyt.2025.1575157. eCollection 2025.
The measurement of patient satisfaction with mental health services is well-established and a key indicator of performance. Patient satisfaction with mental health services received in criminal justice settings however is however less frequently studied. Our aim was to establish how frequently patient satisfaction with mental health services in correctional (prison) settings is being reported, and to identify methods of measurement including all tools that have been used to measure patient satisfaction in these settings.
A comprehensive search of published articles and thesis dissertations was undertaken using multiple databases. Two reviewers independently screened the references to determine eligibility and then extracted the necessary data using a predefined extraction template. Only studies that measured patient satisfaction with a mental health service or intervention within a correctional facility were included.
46 studies, which included various measures, were identified as being eligible for inclusion. The median number of patients involved in these studies was 37.5 (range: 4-1150). Tools were heterogeneous in length, purpose, and design, and these measured a variety of different domains. Most of the tools used had been developed in non-correctional settings and applied in correctional settings without adaptation. Tools with established psychometric properties were used only in ten instances, whereas the majority of the studies reported using author-developed interviews and questionnaires to obtain feedback.
Patient satisfaction measurement tools in correctional services are heterogeneous and largely unvalidated; there is no uniformity in the measurement methods used.
https://osf.io/md8vp, identifier md8vp.
对心理健康服务的患者满意度测量已得到充分确立，是一项关键的绩效指标。然而，对刑事司法环境中所接受心理健康服务的患者满意度的研究较少。我们的目的是确定惩教（监狱）环境中关于患者对心理健康服务满意度的报告频率，并确定测量方法，包括所有已用于测量这些环境中患者满意度的工具。
使用多个数据库对已发表的文章和学位论文进行全面检索。两名评审员独立筛选参考文献以确定其合格性，然后使用预定义的提取模板提取必要数据。仅纳入那些测量惩教机构内患者对心理健康服务或干预的满意度的研究。
46项研究被确定符合纳入标准，这些研究包括各种测量方法。这些研究中涉及的患者中位数为37.5（范围：4 - 1150）。工具在长度、目的和设计上各不相同，且测量了各种不同领域。大多数使用的工具是在非惩教环境中开发的，未经调整就应用于惩教环境。仅在10个实例中使用了具有既定心理测量特性的工具，而大多数研究报告使用作者自行开发的访谈和问卷来获取反馈。
惩教服务中的患者满意度测量工具各不相同且大多未经验证；所使用的测量方法缺乏一致性。
